NIKE, Inc. is globally recognized for outfitting the world’s best athletes and fostering a culture of innovation and boundary-pushing. Beyond athletic apparel and footwear, Nike offers a dynamic environment where individuals can explore their potential, embrace diversity, and contribute to a constantly evolving global brand. If you are seeking a career that combines your passion for sports, exceptional communication skills, and a dedication to customer satisfaction, a role in Nike Customer Care might be your perfect next step.
What is Nike Customer Care?
At Nike, customer care is more than just addressing inquiries; it’s about building lasting relationships with Athletes* (referring to anyone with a body). Nike Expert On Demand Specialists are at the forefront of this mission, forming unbreakable bonds with customers through premium and personalized service. These experts utilize deep product knowledge and authentic communication to create distinct and memorable experiences. Working within Nike Customer Care means being part of a dynamic team dedicated to “getting the win” for every consumer, every time. This commitment extends beyond simple transactions to fostering brand loyalty and advocacy through exceptional support and engagement.
Roles in Nike Customer Care: Expert On Demand Specialist
Nike is currently seeking passionate and driven individuals to join their Nike Customer Care team as Expert On Demand Specialists. This remote-friendly role (excluding South Dakota, Vermont, and West Virginia) offers an exciting opportunity to interact with consumers daily across various digital touchpoints. As a Nike Expert On Demand Specialist, you will be the voice of the brand, engaging with customers through:
- Nike App and Web Messaging: Providing real-time support and guidance through chat platforms.
- Phone: Addressing customer inquiries with clarity and professionalism over the phone.
- Email: Crafting thoughtful and comprehensive email responses.
- Product Reviews and Videos: Contributing to content that assists and informs potential customers.
This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional Nike Customer Care. You will be empowered to drive consumer engagement, cultivate brand enthusiasm, and ensure customer loyalty by providing personalized and effective solutions.
What You’ll Do as a Nike Customer Care Expert
Your primary focus will be to provide outstanding Nike Customer Care by expertly handling inbound customer contacts. This includes:
- Product Expertise: Answering a wide range of product-related questions with in-depth knowledge across all Nike categories.
- General Inquiries: Addressing general questions about Nike, its services, and its brand.
- Utilizing Internal Tools: Navigating multiple systems to accurately respond to inquiries and identify sales opportunities.
- Consumer Insights: Capturing valuable feedback from consumer interactions to identify trends, pain points, and areas for improvement related to products, athletes, and overall consumer experience.
- Contributing to Strategy: Participating in the development of new strategies to enhance consumer engagement, foster community, and positively represent the Nike brand.
- Issue Resolution: Identifying and escalating sensitive issues or potential customer concerns to the appropriate teams (Public Relations, Legal, etc.) while applying sound judgment and business decisions.
- Staying Up-to-Date: Maintaining current knowledge of the entire Nike product line, marketing initiatives, and digital presence, including Nike Direct and Nike Marketplace.
- Content Creation: Contributing to Nike Expert product videos and writing product reviews to further assist customers and enhance Nike Customer Care resources.
Skills and Qualifications for Nike Customer Care Roles
Nike seeks individuals with a blend of education, experience, and passion for Nike Customer Care. Ideal candidates will possess:
- Educational Background: A Bachelor’s degree in Communications or Marketing, or equivalent experience and training.
- Relevant Experience: 0-1 year of directly relevant work experience, particularly in customer service or communication roles.
- Communication Prowess: Excellent written and verbal communication skills in English.
- Technical Skills: Strong computer skills and experience with platforms like Zoom, Outlook, and Slack.
- Customer Service Orientation: A genuine passion for customer service and a team-oriented approach.
- Problem-Solving Abilities: Proven strong problem-solving and analytical skills with meticulous attention to detail.
- Enthusiasm and Interpersonal Skills: Enthusiastic individuals who excel at building relationships and creating premium experiences.
- Resilience: The ability to persevere, find solutions, and cultivate brand loyalty even in challenging situations.
- Remote Work Capability: Comfort working in a fully remote and secured environment with a stable internet connection.
Benefits of a Nike Career in Customer Care
Joining Nike Customer Care offers more than just a job; it’s a career with a globally recognized brand that invests in its employees. Nike provides:
- Competitive Compensation: The hourly rate for Expert On Demand Specialists ranges from $24.90 to $55.77 depending on location, qualifications, skills, and experience.
- Comprehensive Benefits: A generous total rewards package encompassing health, financial, and lifestyle benefits. Detailed benefits information can be found here.
- Growth and Development: Nike is a growth company that actively encourages team members to grow professionally.
- Inclusive Culture: A diverse and inclusive work environment that values every individual’s contribution.
- Dynamic Work Environment: A casual yet electric atmosphere fostering innovation and professional development.
Join the Nike Team and Shape the Future of Nike Customer Care
If you are a motivated and customer-centric individual with a passion for the Nike brand, we encourage you to apply. Become a vital part of Nike Customer Care and contribute to inspiring and innovating for every athlete* in the world.
NIKE, Inc. is an equal opportunity employer committed to diversity and inclusion.
