Are you passionate about customer service and looking for a rewarding career with a leading energy company? PSEG, and specifically PSEG Long Island, is seeking dedicated individuals to join our team as Customer Service Associates. This role places you at the heart of our commitment to customer care, ensuring our 2.2 million electric and 1.8 million gas customers in New Jersey, and 1.1 million electric customers on Long Island receive the support they need. If you are looking for a dynamic environment where you can make a real difference, this could be the perfect opportunity for you to advance your career in Pseg Customer Care.
PSEG is not just an energy company; we are a cornerstone of the communities we serve. Established in 1903 and headquartered in Newark, NJ, PSEG has been powering New Jersey’s economy and quality of life for over a century. As a Fortune 500 company listed on the S&P 500 and a long-standing member of the Dow Jones North America Sustainability Index, we offer the stability and opportunities of a large corporation with a strong sense of community. Our workforce of over 13,000 employees is committed to providing safe, reliable, economic, and greener energy. Joining PSEG means becoming part of a team that values integrity, safety, diversity, and above all, customer focus.
As a Customer Service Associate in our Melville, NY Call Center, you will be the first point of contact for our customers. This fast-paced, high-volume environment requires individuals who thrive under pressure and are dedicated to providing exceptional pseg customer care. Your primary responsibility will be to answer inbound calls, addressing a wide range of customer needs with courtesy and professionalism. From setting up new services to explaining billing inquiries and processing payments, your goal will be first call resolution, ensuring customer satisfaction with every interaction.
In this role, you will utilize web-based computer tools to navigate customer accounts, analyze billing, and process payments. This requires strong multitasking abilities and a knack for problem-solving. You will be empowered to make financial decisions, adjust customer accounts, and even set up payment agreements, always with an eye towards protecting company revenues while maintaining excellent customer relations. We are looking for individuals who can not only handle these responsibilities but also consistently meet and exceed customer satisfaction goals. Feedback is integral to our process, and we expect our Customer Service Associates to be receptive to quality assessments and committed to continuous improvement. There are also opportunities to mentor and guide colleagues, as you may be asked to instruct new or less experienced team members on job duties and workflow procedures.
What are we looking for in a PSEG Customer Care Customer Service Associate? The essential qualifications include a High School Diploma or GED. Strong customer service communication skills are paramount – you must be able to communicate clearly, empathetically, and effectively with a diverse customer base. We need self-starters who can take initiative and handle customer interactions with both pleasantness and efficiency. Proficiency in typing and grammar is essential for accurate data entry and clear communication. Basic math skills and computer literacy, particularly within a Windows operating system, are also necessary. Candidates must pass a computerized customer service entrance exam to demonstrate their aptitude for this role. Flexibility is also key; you must be available to work additional hours, especially during storm conditions or other emergencies when customer needs are heightened. Finally, we are committed to diversity and inclusion, and the ideal candidate will foster an inclusive work environment, respecting and valuing differences in perspectives and backgrounds.
While these are the required qualifications, certain desired qualifications can set you apart. One year of experience in a call center or in any direct customer contact role, whether telephone or in-person, is highly beneficial. An Associate’s Degree is also advantageous, demonstrating a commitment to education and professional development. For those who are bilingual, fluency in Spanish, both speaking and writing, is a significant plus, enabling us to better serve our diverse customer community. Familiarity with the MS Office Suite can also be helpful in navigating our systems and processes.
PSEG offers a comprehensive benefits package from day one, designed to support your health, well-being, and financial security. This includes a range of health-related benefits such as medical, vision, dental, and behavioral health programs. We also provide a robust retirement program, including a 401(k) with company match, company-paid life insurance, and tuition reimbursement to support your ongoing education and career growth. We value work-life balance, offering a minimum of 18 days of paid time off per year, encompassing vacation, scheduled holidays, and floating holidays. Moreover, PSEG is committed to a flexible work environment where possible. Many roles, including some Customer Service positions, fall under our Hybrid Fixed or Hybrid Flexible work models, blending onsite work with the opportunity for remote work, provided you live within a commutable distance.
Joining PSEG means more than just a job; it’s about building a career with a company that is dedicated to its employees and the communities it serves. We offer resources and opportunities for career development typically found in Fortune 500 companies, combined with a supportive and caring small-business atmosphere. Our commitment to combating climate change through clean energy, our net-zero vision for 2030, and our dedication to diversity, equity, and inclusion make PSEG an exciting and forward-thinking place to work.
Are you ready to bring your customer service skills and passion to PSEG Customer Care? Becoming a Customer Service Associate is your first step towards a fulfilling career with a company that powers progress and values its people. We encourage you to apply and experience the personal and professional rewards of working for a world-class organization in the Utilities and Energy industry.
For more information about our commitment to equal employment opportunity, please review the resources provided by the EEOC and the Department of Labor.
