Santander Bank is dedicated to providing exceptional customer care to all individuals, ensuring banking services are accessible to everyone, including customers with disabilities. Understanding the diverse needs of our clientele, Santander has implemented a comprehensive suite of accessibility services across all banking channels. This commitment reflects our core value of inclusivity, ensuring equal access to our products and services regardless of abilities.
Website Accessibility: Navigating with Ease
Recognizing the website as the primary point of interaction for many customers, Santander prioritizes digital accessibility. Our website is continuously updated to align with the Web Content Accessibility Guidelines (WCAG 2.1 AA Level), the globally recognized standard for web accessibility. We collaborate with third-party accessibility experts to rigorously test and enhance our site, ensuring seamless compatibility with widely used assistive technologies such as screen readers and accessible web browsers. Rest assured, these accessibility solutions do not compromise your security; no personal or financial information is accessed by third-party providers.
For an optimal browsing experience, we recommend utilizing the latest versions of assistive technology applications and web browsers. Experimenting with different browser and assistive technology combinations can help you find the setup that best suits your needs. Santander is committed to maintaining a website that is not only user-friendly but also fully accessible, reinforcing our dedication to equal access for all.
Customizing Your View: Adjusting Browser Text Size
Santander empowers you to personalize your online experience. Most internet browsers offer built-in accessibility settings that allow you to easily adjust text size. To modify text size in your browser, typically you can navigate to “Tools” or “Settings,” then “Internet Options” or “Accessibility,” and select options like “Ignore font sizes specified on Web pages.” Alternatively, you can utilize zoom functions, usually accessible via “Control +” or “Command +” to zoom in, and “Control -” or “Command -” to zoom out. These simple adjustments ensure comfortable readability for all users.
Banking On-the-Go: Mobile, Online, and Automated Services
For customers who find branch visits challenging, Santander offers convenient banking solutions accessible anytime, anywhere. Our Mobile Banking App, Online Banking platform, and Automated Telephone Services provide robust and accessible alternatives. Mirroring our website standards, these digital platforms are designed to meet WCAG 2.0 and 2.1 Level AA guidelines. We employ user-centric design principles that prioritize clarity, ease of navigation, and intuitive interaction, ensuring all customers can effortlessly manage their finances.
Opening new accounts is also streamlined and accessible online, with options including:
- Checking Accounts
- Savings Accounts
- Credit Cards
- Personal Loans
Telephone Banking: Assistance at Your Fingertips
Our automated telephone banking service is available 24/7 at 1-877-768-2265. For customers with hearing or speech impairments, relay services, including 7-1-1 or preferred providers, ensure seamless access to our telephone banking. Importantly, should you encounter any difficulties with the automated system, live representatives are available to assist you Monday through Saturday, from 8 a.m. to 8 p.m.
Online Banking: Secure and Accessible Account Management
Enrolling in Santander Online Banking grants you secure, 24/7 internet access to your accounts. Manage transactions, check balances, and pay bills effortlessly with our integrated BillPay service. For any inquiries regarding Online Banking, our dedicated support line is available at 1-877-768-2265, option 3. Customers with speech or hearing impairments can utilize 7-1-1 or their preferred relay service to connect with us.
Telephone Relay Services: Bridging Communication Gaps
Santander embraces all telecommunication relay services, including Video Relay Services (VRS), to ensure our telephone lines are accessible to every customer, including those with speech and hearing disabilities. Contact us through 7-1-1 or your chosen relay service for seamless communication.
Talking ATMs: Accessible Banking Transactions
Santander ATMs are equipped with audible instructions, providing secure and private banking access for customers who are blind or visually impaired. Telephone jacks are also available at our branch ATMs during business hours for enhanced usability. To locate your nearest Talking ATM, please utilize our ATM and Branch Locator tool online at https://locations.santanderbank.com/.
Alternative Format Banking Documents: Information Your Way
Santander is committed to providing banking documents in accessible formats tailored to your needs. Upon request, we can furnish monthly statements and other essential documents in Braille, large print (18-point font), or audio recordings. To request alternative formats, please contact our Customer Service Center at 1-877-768-2265 (select 0 to speak with an agent). Customers with hearing or speech impairments can use 7-1-1 or their relay service. You can also make this request at any Santander branch.
Large Print, Raised Line Checks: Vision-Friendly Financial Tools
For customers with visual impairments, Santander offers specialized checks featuring large print and embossed guidelines that are easily tactile. These checks are available at the standard check order fee. To order, please contact us at 1-877-768-2265 (select 0 to speak with an agent) or visit your local branch. Relay services via 7-1-1 are also available for hearing and speech-impaired customers.
Braille and Large Print Card Sleeves: Discreet Card Identification
To assist in card identification, Santander provides card sleeves imprinted with card information in Braille or large print. These sleeves conveniently slip over your debit or credit cards. Request these sleeves by calling 1-877-768-2265 (select 0) or visiting a branch. Relay services via 7-1-1 are available for hearing and speech-impaired customers.
American Sign Language (ASL) Interpretation Services: Facilitating In-Branch Communication
Santander provides complimentary American Sign Language (ASL) interpreter services at our branches for customers with speech and/or hearing disabilities. ASL interpretation services are available by appointment, which can be scheduled in-person at your branch or by calling our Customer Service Center at 1-877-768-2265 (select 0). Relay services via 7-1-1 are available for hearing and speech-impaired customers.
Additional In-Branch Accessibility Services:
Santander branches are committed to offering a welcoming and accessible environment. We provide Note Taking services for customers with speech and hearing impairments and Reading Services for customers with vision impairments to further support your banking needs.
Contact Us: Dedicated Customer Support
Questions or Accessibility Concerns?
For any questions or concerns regarding the accessibility of Santander’s banking products and services, please contact our Customer Service Center directly at 1-877-768-2265 (select 0 to speak with an agent). Customers with speech and/or hearing impairments can utilize 7-1-1 or their preferred relay service.
Business Customer Support
For business customer inquiries, please call 1-877-768-1145 to connect with a Business Customer Contact Center Representative. Relay services via 7-1-1 are available for customers with speech and/or hearing impairments.
Santander Bank is committed to providing accessible and inclusive customer care, ensuring everyone can bank with confidence and ease.
