Managing your CareCredit account and accessing customer service is straightforward and convenient. Whether you need to make payments, review your account details, or understand your credit options, CareCredit provides multiple channels for support. This guide will walk you through the various ways you can connect with CareCredit customer service and manage your account effectively.
Accessing Your CareCredit Account Online
For 24/7 access to your account, the CareCredit online portal is your primary resource. You can easily manage your account from anywhere at any time.
Account Login and Registration
Existing cardholders can quickly log in to their accounts to handle a variety of tasks. This includes making payments, checking your credit score, viewing account statements, and managing your account details.
If you are a new user, you can register your CareCredit account online to gain full access to these management features.
Quick Payment as a Guest
Need to make a payment without logging in? CareCredit offers a guest payment option for quick and easy transactions. This is perfect for one-time payments without the need to access your full account.
Contacting CareCredit Customer Service by Phone
For immediate assistance, you can reach CareCredit customer service directly by phone.
Call customer service at: (866) 893-7864
Customer service representatives are available to assist you Monday through Sunday, from 8:00am to 12 midnight Eastern Time. They can help with account inquiries, payment issues, and any other questions you may have regarding your CareCredit account.
Mailing Your Payment to CareCredit
If you prefer to mail your payment, you can send it to the following address:
Synchrony Bank PO Box 71715 Philadelphia, PA 19176-1715
For overnight mail, use this address:
Synchrony Bank 400 White Clay Center Drive Newark, DE 19711 (in-person drop-off not permitted)
Please ensure to include your account number on your check or money order to ensure proper and timely processing of your payment.
Alternative Payment Methods
CareCredit also provides options for electronic payments:
ACH Bank Transfer
You can make payments directly from your bank account via ACH transfer. This can be set up through your online account portal for a convenient and secure payment method.
Pay or Access Your Account via ACH
Western Union
Payments can also be made through Western Union. Use the code LOW and state OHIO when sending your payment.
Please note that CareCredit does not accept payments via FSA/HSA cards or credit cards. Payments are also not accepted at provider’s offices. If you anticipate a late payment, it’s crucial to contact customer service at (866) 893-7867 before your due date to explore available options and assistance.
Managing Billing Statements
Account statements are mailed after your first purchase with your CareCredit card. You should receive your first statement within 30 days after a charge is processed. If your statement is delayed, contact customer service at (866) 893-7864 to verify your mailing address and ensure timely delivery of your billing information. Remember that making only the minimum payment each month might not fully pay off your balance by the end of any promotional periods.
Utilize the CareCredit Mobile App
For on-the-go account management, the CareCredit Mobile App is a valuable tool.
Learn More about the CareCredit Mobile App
With the app, you can access your digital card, pay bills, locate healthcare providers and businesses that accept CareCredit, set up alerts, and even pay provider invoices directly.
The CareCredit app is available for both iOS and Android devices, making it easier than ever to manage your healthcare financing. Download it today from the App Store or Google Play for convenient account access and customer service resources at your fingertips.
CareCredit is committed to providing accessible and helpful customer service. By utilizing these various methods, you can easily manage your account, make payments, and get the support you need.
