Renting a car should be a straightforward and stress-free part of your travel, but unfortunately, for many customers at Salt Lake City Airport, choosing Enterprise car rental has turned into a nightmare. This review details a particularly frustrating experience, highlighting issues with overcharging, incompetent staff, and a general sense of being deceived by Enterprise at this location. If you’re considering car rental in Salt Lake City, especially from Enterprise, you need to read this cautionary tale.
The reviewer’s ordeal began at pick-up. Despite a confirmed reservation, they were inexplicably charged an extra $206. The Enterprise agent at Salt Lake City Airport couldn’t explain the discrepancy, initially suggesting it was due to a different drop-off location – a claim quickly debunked as both pick-up and drop-off were, in fact, at SLC airport. A call to Enterprise customer service confirmed no such change existed in the reservation, leaving the customer advised to follow up again later, adding unnecessary hassle and confusion right at the start of their rental period.
The problems didn’t end there. Upon returning the vehicle to Enterprise at Salt Lake City Airport, the overcharging issue resurfaced. This time, the bill was again inflated by over $200. Another agent attempted to justify this with an absurd explanation: taxes for a single extra day amounted to over $100. This claim fell apart when the customer presented their original reservation, clearly showing a daily tax rate of $16, totaling $48 for three days. The math simply didn’t add up, and the agent was unable to provide any logical reason for the exorbitant tax charge. It was only after demanding to speak with a manager that this “phantom charge” was finally removed, suggesting a deliberate attempt to overcharge the customer.
This experience paints a disturbing picture of Enterprise’s car rental service at Salt Lake City Airport. The repeated overcharges and the staff’s inability to provide coherent explanations raise serious concerns about their business practices. The reviewer rightly questions whether this is standard training, preying on customers who might feel they have no other option at the airport. This serves as a strong warning to anyone looking for Car Rental Salt Lake City – consider alternatives to Enterprise at the airport to avoid potentially facing similar dishonest practices and incompetent service. It’s clear from this account that “never again with Enterprise” is a sentiment born from genuine frustration and a desire to prevent others from experiencing the same terrible car rental salt lake city experience.
