Purchasing baby gear, especially items like a Double Stroller With Car Seat compatibility, is a significant decision for parents. We understand you want to be absolutely sure you’ve made the right choice for your family. That’s why at Zoe, we offer a 30-day trial period, allowing you to experience our products firsthand in your home. We want you to truly feel the ease, comfort, and simplicity that Zoe products provide. This policy is designed to give you the peace of mind to test drive your stroller and ensure it perfectly fits your needs. To guarantee a full refund, we kindly ask that you keep items in new condition and avoid outdoor use during this trial period.
What Items Can Be Returned?
The majority of Zoe products are eligible for return or exchange within 30 days of the original purchase date. You can return items for a complete refund or store credit equivalent to the purchase price. It’s essential that returned items are in brand new condition, meaning they are unused, free from scratches, without any scuff marks on the wheels, and include all original tags and packaging.
Understanding Refunds: What to Expect
While Zoe provides complimentary return shipping, please note that the initial shipping fees for Ground, Express, or Overnight services are non-refundable.
As long as the returned items are in pristine, resalable condition, you will receive a full refund for the product purchase price.
In the event that a returned item shows signs of use beyond indoor testing, such as being used outdoors, a restocking fee, up to 50%, may be applied. Examples of situations that may incur restocking fees include: $25 for wheels showing outdoor use, $20 for returns missing original packaging, and $25 if cleaning is required due to pet hair or sticky residues. If an item is returned in a condition that does not meet our return policy standards, even with a restocking fee, our Customer Experience team will contact you. We will offer the option to have the item shipped back to you or to receive partial store credit. We aim to identify these situations early in the return approval process to ensure transparency.
Refunds will be processed to the original payment method or issued as store credit. For gifts returned, the refund will be issued solely as store credit.
Once your return is received and inspected, you will receive an email notification confirming receipt. If your return is approved, the refund will be processed within 5 business days. You will receive an email notification once the refund is processed. However, please allow some processing time for the refund to appear on your credit card statement.
Initiating Your Return: A Simple Process
Zoe makes returns easy by providing a prepaid shipping label for all returns that meet our policy requirements.
To start a return, simply click on the link provided below:
Request a Return or Exchange Authorization
Important Note: When shipping a stroller back to us for a return, please be aware that you assume the risk of shipping. Zoe is not responsible for items lost or damaged in transit and refunds will only be issued based on the condition of the stroller received.
Important Exceptions to Note
We value our customers everywhere, but unfortunately, exchanges are not available for locations outside the contiguous United States, including Hawaii, Alaska, and international addresses. Customers needing exchanges from these locations should return items for a refund and then repurchase.
For savvy shoppers who love a good deal, please be aware that items purchased during major sales events like Warehouse Sales or Black Friday/Cyber Monday may be designated as final sale and ineligible for returns. Always review the terms of special discount offers before making a purchase, as some items may be final sale. Additionally, gift cards are non-refundable.
