The pandemic brought unprecedented challenges, and at Duke Energy, we recognized the immediate need to support our customers. Understanding the financial strain many faced, we swiftly implemented measures to ease their burdens. This included the suspension of service disconnections for unpaid bills and halting charges for late payments and bounced checks. Our aim was to allow families and businesses across our service areas to concentrate on their well-being and community support during this critical period.
For over six months, our disconnection freeze provided significant relief to numerous households and businesses in North Carolina. As we transition back to our standard billing and payment procedures in October, we’ve broadened our support options. We understand that navigating financial difficulties can be stressful, and accessing the right assistance is crucial. That’s why knowing your Duke Energy Customer Care Number is more important than ever.
Expanded Payment Options and Support
We urge customers struggling to pay their energy bills to reach out to us immediately. Even if immediate payment isn’t possible, contacting us is the first step towards finding a solution. We are proactively connecting with customers to understand their individual circumstances and needs.
To help customers avoid service disruptions as standard billing practices resume, we offer a range of flexible payment solutions. These include providing extra time to pay current bills and establishing extended, interest-free payment arrangements spread over several months. Disconnecting service for non-payment is always a last resort, and we are committed to working diligently to prevent this outcome.
Connecting You to Assistance Programs
Beyond our direct support, numerous government and non-profit programs can assist with utility bills and other essential household expenses. A valuable resource is 211.org, a free service connecting customers with local community agencies. These agencies can provide support for a wide array of needs, including utility bills, housing, food, childcare, elder care, medical expenses, and health counseling. Utilizing resources like 211.org, in conjunction with Duke Energy’s customer care, ensures you have access to a comprehensive support network.
Duke Energy Customer Care: Here to Help
If you are experiencing financial hardship, remember that Duke Energy is here to assist you. Our dedicated team is ready to support customers through these challenging times by providing personalized, manageable solutions to ensure continued energy service. To explore available payment arrangements and assistance programs, please visit www.duke-energy.com/extratime. For direct assistance and to discuss your specific situation, please call the Duke Energy customer care number relevant to your service area:
- Duke Energy Carolinas: 800.777.9898
- Duke Energy Progress: 800.452.2777
Keep these Duke Energy customer care numbers handy as your direct line to support and guidance.
Beware of Scam Attempts
Finally, please be vigilant about scam calls. Imposters posing as Duke Energy representatives are attempting to defraud customers of money and personal information. A recent scam tactic involves promises of refund checks for overpayments, contingent on confirming personal data like birthdays and Social Security numbers. Duke Energy will never request sensitive personal information in this manner. Always be cautious and if in doubt, contact us directly using the official Duke Energy customer care number to verify any communication.
We are dedicated to supporting our customers and preventing service disconnections while maintaining essential energy services throughout these ongoing challenging times. Reaching out to Duke Energy customer care is the most effective step in securing the assistance you need.
