Navigating pet emergencies can be stressful, and understanding how to access timely veterinary care is crucial. At our urgent vet care clinic, we prioritize efficient and effective service to ensure your pet receives the attention they need when it matters most. To streamline the process and minimize wait times, we’ve implemented an arrival time system, similar to human urgent care facilities. If you are seeking immediate care for your pet, please contact us to discuss available options for same-day appointments.
Why Arrival Time Slots for Urgent Vet Care?
To better manage patient flow and reduce waiting times, we utilize arrival time slots. This system is designed to alleviate the frustration of long waits, ensuring a smoother experience for you and your pet during urgent situations. If you haven’t scheduled an arrival time, we strongly recommend calling us to check if we can accommodate your pet’s needs on the same day. This proactive step helps us prepare for your arrival and provide the most efficient care possible.
Understanding Waitlist Time Slots
Our waitlist slots are structured to simplify the check-in process and expedite your pet’s path to examination. By entering your pet’s information into our patient portal beforehand, we can seamlessly transition them from the waitlist to the clinical exam flow when it’s their turn to be seen. It’s important to note that the time associated with a waitlist slot is not an appointment time to arrive at the clinic. Please wait for our call confirming your pet’s slot and instructions for arrival. This system allows us to manage patient intake effectively without requiring you to wait unnecessarily at the clinic.
When Should I Arrive for My Pet’s Urgent Care?
For same-day urgent care, please ensure you contact us and plan to arrive at our clinic before 7 PM. While we accommodate both reservations and walk-ins, contacting us ahead of your arrival is highly recommended, especially if you do not have a pre-booked reservation. Calling ahead allows us to assess availability and make necessary arrangements to ensure we can see your pet promptly. This communication is key to minimizing delays and providing timely care.
Will My Regular Vet Receive My Pet’s Records?
Yes, absolutely. We believe in comprehensive care and seamless communication with your primary care veterinarian. By the end of the day of your visit, we will electronically send a complete record of your pet’s visit to your primary vet. This includes detailed information such as physical exam findings, laboratory results, diagnostic images, the treatment plan implemented, and a copy of your discharge instructions. This ensures your primary veterinarian is fully informed about your pet’s urgent care visit and can provide consistent follow-up care.
What Payment Methods Are Accepted?
We offer a variety of convenient payment options to make urgent vet care accessible. We accept cash, all major credit cards including VISA, MasterCard, Discover, and American Express. Additionally, we accept CareCredit and ScratchPay, which are financing options designed for healthcare expenses. Please note that we are unable to accept payments made by check.
Are Payment Plans Available?
Understanding that unexpected veterinary costs can arise, we facilitate extended payment options through CareCredit and ScratchPay. These services allow you to apply for a payment plan, providing more flexibility in managing your pet’s healthcare expenses. You can apply for these services in advance at their respective websites: carecredit.com and scratchpay.com. Currently, we do not offer payment plans directly through our clinic outside of these established third-party services.
When is Payment Expected?
Payment for urgent vet care services is due in full at the time of service. This policy allows us to maintain efficient operations and continue providing high-quality care for all our patients. We appreciate your understanding and are happy to discuss any payment options or assist with processing your chosen method of payment during your visit.
By understanding our processes and payment options, you can feel more prepared when seeking emergency vet care near you. Our team is dedicated to providing compassionate and efficient care for your pets when they need it most.
