Smooth Ride to Fast Cars: My Lexus RC 350 Purchase Experience

Purchasing a car, especially a performance vehicle, should be an exciting journey, not a stressful ordeal. My recent experience acquiring a 2015 Lexus RC350 from Accelerate Auto Group proved exactly that. As someone venturing into both financed car purchases and out-of-state buying for the first time, I anticipated a complex process. However, Accelerate Auto Group transformed what could have been daunting into a surprisingly smooth and efficient transaction, allowing me to focus on the thrill of owning a fast car.

From the initial negotiation to finalizing the financing and handling the necessary paperwork, Accelerate Auto Group demonstrated exceptional professionalism. The communication was consistently clear and prompt, particularly with Colby, the salesperson who guided me, and Shawn, the finance department director. They presented all purchase terms transparently, avoiding any manipulative tactics, and readily addressed every question and request I had. When I requested detailed photographs of specific areas like the underbody, suspension, and rear steering module, the team at Accelerate Auto Group accommodated me without hesitation, even lifting the car to capture the necessary images. This level of attentiveness reassured me about the quality of their vehicles and their commitment to customer satisfaction.

The shipping process, often a source of anxiety for out-of-state buyers, was also meticulously explained and managed by Accelerate Auto. While a third-party trucking company caused a minor delay in delivery, this was beyond the dealership’s control. However, Accelerate Auto Group proactively intervened to resolve the issue, demonstrating their dedication to ensuring a positive customer experience even after the sale. Colby’s persistent communication with the trucking company and dispatcher on my behalf was particularly appreciated and highlighted their commitment to customer advocacy.

Upon arrival, the only minor inconvenience was an empty fuel tank. A quick trip to the gas station resolved this, and Accelerate Auto Group promptly reimbursed me for the fuel cost upon receiving a photo of the receipt. This swift and courteous resolution further solidified my positive impression of their customer service.

Overall, my experience with Accelerate Auto Group in purchasing my Lexus RC350 was overwhelmingly positive. Their transparent processes, excellent communication, and proactive customer service made acquiring my fast car a truly enjoyable experience. If you are in the market for a quality vehicle and value a dealership that prioritizes customer satisfaction and straightforward transactions, I highly recommend reaching out to Accelerate Auto Group. They are courteous, attentive, and genuinely committed to listening to and meeting your needs, making the often-stressful car buying process surprisingly pleasant.

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