For over 35 years, FirstCare Health Plans has been dedicated to serving Texans with specialized health insurance plans. Born and raised in the Lone Star State, we are a proud part of the Baylor Scott & White Health Plan and the broader Baylor Scott & White Health system. Today, FirstCare extends its commitment to accessible healthcare across 171 counties in West and Central Texas, supporting nearly 500,000 members. Our mission is clear: to ensure individuals and communities have access to high-quality health insurance solutions at rates they can afford.
Navigating health insurance in Texas should be straightforward and cost-effective. At FirstCare Health Plans, we prioritize your needs. Discover more about our diverse range of plans, including individual and family options, as well as STAR Medicaid and CHIP coverage, designed to meet the unique needs of Texans.
Medicaid & CHIP Coverage with FirstCare STAR and CHIP
FirstCare STAR is our Texas Medicaid program, specifically crafted to support low-income families, children, and pregnant women. This comprehensive program includes essential healthcare services such as doctor visits and prescriptions. For families who may not qualify for Medicaid but still need affordable health coverage, FirstCare CHIP (Children’s Health Insurance Program) offers vital health coverage for children in low-to-moderate income households.
Explore Marketplace and Employer Group Plans
For broader health insurance options, Marketplace (Affordable Care Act) plans and Employer Group plans are available through our affiliate, Baylor Scott & White Health Plan. Explore these plans to find coverage that suits your specific life stage and requirements.
View Marketplace plans View Group Health plans
Resources for Agents
Are you a health insurance agent? Visit BSWHealthPlan.com/Agent for detailed information on Medicare and Employer Group plans offered through Baylor Scott & White Health Plan.
Get in Touch with FirstCare
Our dedicated customer service team is available to assist you from 8 a.m. to 5 p.m. on weekdays, excluding state-approved holidays. For after-hours support, please visit your specific plan page online for resources and information.
STAR Customer Service: 800-431-7798
CHIP Customer Service: 877-639-2447
For members with hearing loss, Relay Texas is available at 711. We also provide interpreter services for those who speak other languages. Information can be provided in large print, audio (CD), braille, and other language formats upon request. Please contact Customer Service for assistance.
In Case of an Emergency
For access to covered healthcare services, please contact FirstCare STAR Customer Service at 800-431-7798. In the event of a medical emergency requiring immediate attention, proceed to the nearest Emergency Room (ER) or dial 911. For non-life-threatening injuries or symptoms, or for medical advice, please contact your Primary Care Physician (PCP) first. Your PCP is your first point of contact for healthcare guidance.
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