Getting to rental cars at O’Hare can be straightforward. CARS.EDU.VN is here to guide you through the process of finding the perfect rental car at Chicago O’Hare International Airport (ORD). We’ll walk you through the rental car options, shuttle services, and navigating the Multi-Modal Facility. Explore this guide for a seamless experience, and discover valuable tips on car rental options, shuttle services, and transportation solutions.
1. Navigating O’Hare Airport for Rental Cars
Chicago O’Hare International Airport (ORD) is a major hub, so understanding its layout is key to a stress-free rental car experience. The airport consists of four terminals: Terminal 1, Terminal 2, Terminal 3, and Terminal 5. Note that there is no Terminal 4, as it was repurposed into the airport’s shuttle bus depot. Terminals 1 through 3 handle domestic flights and are interconnected, while Terminal 5 is dedicated to international flights.
1.1 Understanding Terminal Layout
- Terminals 1-3: Primarily for domestic flights; connected for easy transit.
- Terminal 5: Handles international flights.
- No Terminal 4: Former international terminal, now a shuttle bus depot.
- Terminal 3: The largest terminal with four concourses.
1.2 Shuttle Service to the Multi-Modal Facility
To reach the rental car companies, you’ll need to take a shuttle from the lower-level baggage claim area. The shuttle operates 24/7, providing convenient access to the Multi-Modal Facility. Look for the digital display on the bus that reads “Rental Cars / Parking Lot F.” This shuttle will take you directly to the rental car center, consolidating all major rental car companies in one location.
1.3 Multi-Modal Facility: Your Rental Car Hub
The Multi-Modal Facility is a one-stop-shop for all major rental car companies at O’Hare. Located on the southeast corner of Zemke Blvd. and Mannheim Rd., this facility houses 12 rental car companies, making it easy to compare options and pick up your vehicle.
2. Rental Car Companies at O’Hare: A Comprehensive Overview
O’Hare’s Multi-Modal Facility hosts a variety of rental car companies, each offering unique services and vehicle options. Knowing what each company provides can help you make an informed decision.
2.1 Alamo Rent a Car
- Phone: (833) 863-1447
- Services: Online check-in, self-service kiosk. Skip the counter with online check-in.
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open 24/7.
2.2 Avis Rent a Car
- Phone: (773) 825-4600
- Services: Select & Go Exchange Area, Select & Go Upgrade Area.
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open 24/7. Drop box available for after-hours returns.
2.3 Budget Car Rental
- Phone: (773) 894-1900
- Services: Fastbreak line and kiosk.
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open 24/7.
2.4 Dollar Rent a Car
- Phone: (877) 283-0898
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open 24/7.
2.5 Enterprise Rent-a-Car
- Phone: (833) 856-0900
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open daily 5 am-12 am. Drop box available for after-hours returns.
2.6 Fox Rent a Car
- Phone: (312) 741-0788
- Return Location: 10256 West Zemke Blvd., Chicago.
- Hours: Open 24/7.
2.7 Hertz
- Phone: (773) 481-2400
- Services: Self-service kiosks, Gold Canopy Service, Gold Choice, Prestige Service.
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open 24/7.
2.8 National
- Phone: (833) 856-0901
- Services: Emerald Aisle, Drop & Go.
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open 24/7.
2.9 Payless Car Rental
- Phone: (224) 220-0604
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open daily 6 am-11 pm.
2.10 Routes Car Rental
- Phone: (847) 671-4000
- Return Location: 3901 Mannheim Rd, Schiller Park.
- Hours: Open 24/7.
2.11 Sixt Rent a Car
- Phone: (312) 429-1140
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open daily 5 am-12 am. Drop box available for after-hours returns.
2.12 Thrifty Car Rental
- Phone: (877) 283-0898
- Return Location: 10255 West Zemke Blvd., Chicago.
- Hours: Open 24/7.
3. Essential Tips for a Smooth Rental Car Experience
To make your rental car experience at O’Hare as smooth as possible, keep the following tips in mind.
3.1 Booking in Advance
Booking your rental car in advance is crucial, especially during peak travel seasons. Advance booking ensures you get the vehicle you want and often comes with better rates. Use online comparison tools to find the best deals from different rental companies.
3.2 Checking for Discounts
Always check for available discounts. Many rental car companies offer discounts to members of auto clubs, frequent flyer programs, or corporate affiliations. Don’t hesitate to ask when you book or pick up your car.
3.3 Inspecting the Vehicle
Before driving off, thoroughly inspect the vehicle for any existing damage. Document everything, no matter how minor, and inform the rental company. This prevents you from being held responsible for pre-existing issues.
3.4 Understanding Rental Agreement
Read and understand the rental agreement carefully. Pay attention to details like insurance coverage, mileage limits, and return policies. If anything is unclear, ask for clarification before signing.
3.5 Returning the Car
When returning the car, make sure to fill up the gas tank to the required level to avoid refueling charges. Keep a record of your gas purchase. Return the car on time to avoid late fees, and get a receipt confirming the return.
4. Optimizing Your Car Rental for Cost and Convenience
Getting the best deal on your rental car involves more than just finding the lowest price. Consider these strategies to optimize your rental for both cost and convenience.
4.1 Comparing Rental Rates
Use online comparison tools to compare rental rates from different companies. Websites like Kayak, Expedia, and Priceline can help you find the best deals.
4.2 Considering Off-Airport Rentals
While renting directly from the airport is convenient, off-airport rental locations can sometimes offer lower rates. Factor in the cost and convenience of getting to these locations when making your decision.
4.3 Choosing the Right Vehicle
Select a vehicle that meets your needs without being excessive. A smaller, more fuel-efficient car can save you money on gas, while a larger vehicle might be necessary for a family or group.
4.4 Reviewing Insurance Options
Assess your insurance needs carefully. Your existing auto insurance policy or credit card benefits may already provide coverage for rental cars. Avoid purchasing unnecessary insurance from the rental company.
4.5 Utilizing Loyalty Programs
Join loyalty programs offered by rental car companies. These programs often provide benefits like expedited service, discounts, and free upgrades.
5. Enhancing Safety and Comfort During Your Rental
Safety and comfort are paramount when renting a car. Here’s how to ensure a secure and pleasant driving experience.
5.1 Checking Vehicle Features
Before leaving the rental facility, familiarize yourself with the car’s features, including the headlights, windshield wipers, and hazard lights. Ensure that the mirrors are properly adjusted.
5.2 Understanding Local Traffic Laws
Familiarize yourself with local traffic laws and regulations. Pay attention to speed limits, parking rules, and any specific driving conditions unique to the area.
5.3 Planning Your Route
Plan your route in advance and use a GPS or navigation app to guide you. This helps you avoid getting lost and reduces stress while driving.
5.4 Staying Alert and Rested
Ensure you are well-rested before driving, especially after a long flight. Take breaks as needed to stay alert and avoid fatigue.
5.5 Securing Belongings
Keep your belongings secure and out of sight to prevent theft. Never leave valuables unattended in the car.
6. Understanding Car Rental Insurance Options
Navigating car rental insurance can be confusing. Knowing your options helps you make informed decisions.
6.1 Collision Damage Waiver (CDW)
- What it covers: Damage to the rental car due to collision or theft.
- Consider: Check if your personal auto insurance or credit card already provides this coverage.
6.2 Liability Insurance
- What it covers: Injuries or damages you cause to others while driving the rental car.
- Consider: Essential if your personal auto insurance has low liability limits.
6.3 Personal Accident Insurance (PAI)
- What it covers: Medical expenses for you and your passengers in case of an accident.
- Consider: If you have adequate health insurance, this might be redundant.
6.4 Uninsured Motorist Protection
- What it covers: Protection if you’re hit by an uninsured or underinsured driver.
- Consider: Useful for covering medical and car repair costs in such situations.
6.5 Supplemental Liability Protection (SLI)
- What it covers: Additional liability coverage beyond the standard policy.
- Consider: Provides extra protection in case of a serious accident.
7. Alternative Transportation Options at O’Hare
If renting a car isn’t your preference, O’Hare offers various alternative transportation options.
7.1 Public Transportation
- ‘L’ Train (CTA Blue Line): Provides direct access to downtown Chicago.
- Metra: Commuter rail service to suburban areas.
7.2 Ride-Sharing Services
- Uber and Lyft: Convenient options for door-to-door service. Pick-up locations are designated at each terminal.
7.3 Taxis
- Taxi stands: Located outside each terminal. Regulated fares ensure fair pricing.
7.4 Airport Shuttles
- Hotel shuttles: Many hotels offer complimentary shuttle service to and from the airport.
- Private shuttles: Companies like Go Airport Express provide shared or private shuttle services.
7.5 Car Services
- Black car services: Offer premium transportation with professional drivers.
8. What to Do if You Encounter Problems
Even with careful planning, issues can arise. Here’s how to handle common rental car problems.
8.1 Car Breakdowns
- Contact rental company: Report the breakdown and request roadside assistance.
- Safety first: Pull over to a safe location and turn on hazard lights.
- Exchange vehicle: Ask for a replacement vehicle to continue your journey.
8.2 Accidents
- Ensure safety: Check for injuries and call emergency services if needed.
- Exchange information: Gather information from other drivers and witnesses.
- Report to rental company: Notify the rental company and file a police report.
8.3 Billing Disputes
- Review contract: Check the rental agreement for discrepancies.
- Contact customer service: Contact the rental company’s customer service department to dispute the charges.
- Document everything: Keep records of all communication and relevant documents.
8.4 Lost Items
- Check the car: Thoroughly search the rental car before returning it.
- Contact rental company: Report the lost item to the rental company’s lost and found department.
- File a report: If necessary, file a report with the airport’s lost and found.
9. Chicago Driving Tips and Considerations
Driving in Chicago can be challenging. Here are some tips to navigate the city’s roads safely and efficiently.
9.1 Traffic Conditions
- Rush hour: Expect heavy traffic during morning and evening rush hours.
- Construction: Road construction can cause delays; check traffic reports before you go.
- Weather: Be prepared for varying weather conditions, including snow and ice in winter.
9.2 Parking
- Street parking: Limited and often requires a permit or payment at a meter.
- Parking garages: Numerous parking garages available, but can be expensive.
- Parking apps: Use apps like ParkChicago to find and pay for parking.
9.3 Toll Roads
- Illinois Tollway: Many highways in the Chicago area are toll roads.
- I-Pass: Electronic toll collection system; consider renting an I-Pass transponder.
9.4 Navigation
- GPS: Use a GPS or navigation app to avoid getting lost.
- Street grid: Chicago follows a grid system, making it easier to navigate.
- Local knowledge: Ask locals for tips on the best routes and shortcuts.
9.5 Safety Precautions
- Defensive driving: Practice defensive driving techniques to avoid accidents.
- Awareness: Be aware of pedestrians, cyclists, and other vehicles.
- Seatbelts: Always wear a seatbelt, and ensure all passengers do too.
10. Frequently Asked Questions (FAQ) About O’Hare Rental Cars
10.1. How do I get from the O’Hare terminals to the rental car facility?
Take the 24-hour shuttle bus from the lower-level baggage claim area of any terminal. Look for the “Rental Cars / Parking Lot F” sign on the bus.
10.2. Which rental car companies are located at the O’Hare Multi-Modal Facility?
The facility houses Alamo, Avis, Budget, Dollar, Enterprise, Fox, Hertz, National, Payless, Routes, Sixt, and Thrifty.
10.3. Is it cheaper to rent a car at O’Hare or off-airport?
Off-airport locations can sometimes be cheaper, but consider the cost and convenience of getting there.
10.4. What kind of insurance do I need when renting a car at O’Hare?
Assess your insurance needs carefully. Your existing auto insurance or credit card benefits may provide sufficient coverage.
10.5. Can I return my rental car after hours at O’Hare?
Yes, many rental companies offer after-hours drop boxes. Check with the specific company for their policy.
10.6. What should I do if my rental car breaks down?
Contact the rental company immediately for roadside assistance and request a replacement vehicle.
10.7. Are there toll roads near O’Hare Airport?
Yes, many highways in the Chicago area are toll roads. Consider renting an I-Pass transponder.
10.8. What alternative transportation options are available at O’Hare besides rental cars?
You can use the ‘L’ train, ride-sharing services like Uber and Lyft, taxis, airport shuttles, or car services.
10.9. How far is the rental car facility from the O’Hare terminals?
The Multi-Modal Facility is a short shuttle ride from all terminals, typically taking 10-15 minutes depending on traffic.
10.10. What should I do if I find damage on my rental car before driving it off the lot?
Document all damage, no matter how minor, and immediately report it to the rental company to avoid being held responsible.
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