When planning a trip, the last thing anyone wants is to be caught in a dispute with a car rental company. Unfortunately, for many, this vacation nightmare becomes a reality. If you’re wondering, Is Ace Car Rental A Good Company? you might want to consider the experience of customers like the one who shared their alarming story involving a $1200 scam for pre-existing damage. This account raises serious questions about Ace Rent a Car’s business practices and customer service.
This particular incident unfolded at Dallas Airport, where a seemingly minor hairline crack on the windshield led to a major financial headache. Unnoticeable from the driver’s seat or the exterior, the crack was only visible from the passenger side. Upon discovery shortly after leaving the rental location, the customer responsibly reported it to Ace Rent a Car. They were assured, both at the initial call and upon returning the vehicle, that the damage would be documented and handled. A friendly employee even told them “not to worry.”
However, this reassurance proved to be far from the truth. Instead of resolution, the customer was plunged into a confusing maze of communications involving third-party claim entities, including Rockport Auto Claims and KMS. The process involved being shuffled between different contacts, each deflecting responsibility. Emails to a representative named Rosie at Walser, the parent company renting cars to Ace, led to further confusion and referrals to KMS. But KMS claimed they lacked the authority to settle the claim, directing the customer back to Walser – a frustrating loop of buck-passing.
Adding insult to injury, KMS agents reportedly used intimidation tactics. They allegedly threatened legal action with additional fees and vaguely referenced involving the “full power of the DMV” if the claim dispute continued. This aggressive approach, combined with the initial mishandling of a pre-existing damage report, paints a concerning picture of Ace Rent a Car’s customer relations and damage claim process. Experiences like this one understandably lead customers to strongly advise others: “DO NOT RENT FROM THIS SCAM COMPANY.”
For anyone asking “is Ace Car Rental a good company?”, it’s crucial to weigh such firsthand accounts. While one story doesn’t define an entire company, it serves as a potent warning. Potential renters should be aware of the risks, meticulously inspect rental vehicles for any pre-existing damage, document everything thoroughly, and perhaps consider if the potential savings are worth the risk of encountering similar distressing and costly situations. Choosing a reputable car rental company with transparent damage policies and reliable customer service might ultimately offer greater peace of mind.
