Navigating your business finances can be complex, and when you encounter challenges with QuickBooks, accessing reliable customer care is crucial. Whether you’re using QuickBooks Online, Desktop, or Workforce, Intuit provides several avenues to get the support you need. This guide will walk you through the different options available to connect with QuickBooks experts and find solutions efficiently.
Getting Help Within Your QuickBooks Product
QuickBooks has integrated help resources directly into its products, offering immediate assistance for common questions and issues. Here’s how to access them:
QuickBooks Online
- Sign in to your QuickBooks Online company.
- Navigate to the (?) Help icon, usually located in the top right corner.
- Utilize QB Assistant: In the help window, you’ll find the QB Assistant. Type your question or topic into the chat box. QB Assistant will suggest relevant articles and resources to address your query. Alternatively, you can use the Search tab to manually enter keywords or topics and browse through a list of related help articles.
- Contacting an Expert: If the self-help resources don’t fully resolve your issue, the Contact Us option becomes available. You may need to initially enter a question or search for an article to reveal the “Contact Us” button. Selecting this will connect you with a QuickBooks support expert for personalized assistance.
Checking the Status of an Ongoing Support Case
If you have already contacted Quickbooks Customer Care and have an open case, you can easily check its status:
- Go to Settings within QuickBooks Online.
- Select Resolution Center.
- Choose Product Support to view updates on your ongoing cases.
QuickBooks Desktop
- Open your QuickBooks Desktop application.
- Go to the Help menu, then select QuickBooks Desktop Help/Contact Us. This will open the QuickBooks Help window.
- Search for Solutions: Enter your question, keyword, or topic in the search bar provided in the Help window. QuickBooks will display a list of articles relevant to your search terms, aiming to provide quick answers and guides.
- Connect with Support: If you can’t find the necessary information through the help articles, select Contact Us. Similar to QuickBooks Online, you might need to perform a search first to activate the “Contact Us” option, which will then connect you with a QuickBooks Desktop support expert.
QuickBooks Workforce
- Sign in to your QuickBooks Workforce account.
- Locate and select the Help option within the Workforce interface.
- Enter your topic, keyword, or question into the help search bar. QuickBooks Workforce will provide a list of articles designed to answer your questions and guide you through various tasks.
QuickBooks Customer Care Support Hours
QuickBooks customer care offers varied support hours depending on your specific QuickBooks product and subscription level. Knowing these hours can help you plan when to reach out for assistance.
For Solopreneur, Simple Start, Essentials, and Plus:
- Monday to Friday: 6 AM to 6 PM PT
- Saturday: 6 AM to 3 PM PT
For Advanced QuickBooks Online:
- 24/7 support, any time, any day.
QuickBooks Desktop Pro and Premier (Plus subscriptions):
- Monday to Friday: 6 AM to 6 PM PT
QuickBooks Desktop Enterprise:
- 24/7 support, any time, any day.
QuickBooks Online Payroll (Core, Premium, Elite):
- Core: Monday to Friday, 6 AM to 6 PM PT.
- Premium and Elite: 24/7 support, any time, any day.
QuickBooks Desktop Payroll:
- Basic, Enhanced, or Standard: Monday to Friday, 6 AM to 6 PM PT.
- Assisted Payroll: 24/7 support, any time, any day.
QuickBooks Workforce:
- Workforce chat support is available Monday to Friday, 6 AM to 6 PM PT.
QuickBooks Time:
- Monday to Friday, 6 AM to 6 PM PT
QuickBooks Time Chat Support:
- Monday–Friday from 8:00 AM to 9:00 PM ET.
Care Plans for QuickBooks Desktop Pro and Premier: For users of QuickBooks Pro and Premier without Plus subscriptions, specific care plans are available. Refer to the Care Plans for QuickBooks Desktop for detailed information on support options.
QuickBooks Desktop Accountant Support (Gold tier and higher):
- Monday to Friday: 4 AM to 8 PM PT
- Saturday: 6 AM to 3 PM PT
- Sunday: Closed
QuickBooks Desktop Accountant Support (Silver tier):
- Monday to Friday: 6 AM to 6 PM PT
- Saturday and Sunday: Closed
QuickBooks Desktop Accountant Chat Support:
- 8 AM – 9 PM ET Mon-Fri and Saturday, 9 AM to 6 PM ET.
Troubleshooting Sign-In and Contact Options
Trouble Signing In? If you’re having difficulty signing into your QuickBooks account, Intuit offers dedicated resources to help. Visit Get help if you can’t sign in to your account for guidance and troubleshooting steps.
“Contact Us” Option Missing in QuickBooks Desktop? If you cannot find the “Contact Us” option in the Help menu of your QuickBooks Desktop, there are a couple of common solutions:
- Check Display Settings: Incorrect display settings can sometimes hide the “Contact Us” option. Check your display settings in QuickBooks Desktop for instructions on how to adjust them.
- Update QuickBooks Desktop: Using an outdated version of QuickBooks Desktop might also cause features to malfunction. Update your version of QuickBooks Desktop to the latest release. Updates are usually free and can resolve many common issues.
Conclusion
QuickBooks customer care is readily available through various channels, ensuring you can get the help you need to keep your business finances running smoothly. From in-product help assistants and comprehensive articles to expert support and dedicated phone lines, QuickBooks provides multiple layers of assistance. By understanding the different support options and hours available for your specific QuickBooks product, you can efficiently resolve issues and maximize your QuickBooks experience. Remember to utilize the in-product help features first for quick answers, and don’t hesitate to reach out to expert support when you need personalized assistance.
