Adobe Target is a powerful platform for personalization and optimization, and understanding how to leverage available resources and customer care is crucial for your success. This guide provides you with comprehensive information on accessing the support and resources you need to effectively use Adobe Target and optimize your customer experiences. Whether you are looking for community support, training webinars, or direct assistance from Adobe’s Customer Care team, this article outlines all available avenues to ensure you receive the best possible Target Customer Care.
Explore the Adobe Target Community Forum
The Adobe Target Community Forum stands as your central hub for all things related to Adobe Target. This vibrant community is designed to connect users of all levels, from beginners to seasoned experts, fostering a collaborative environment for learning and problem-solving.
Within the Target Community, you can:
- Deepen Your Knowledge: Access a wealth of information about Adobe Target’s features, functionalities, and best practices. Explore discussions, articles, and tutorials to expand your understanding of the platform’s capabilities.
- Engage with Peers and Experts: Connect with a network of fellow Adobe Target users and Adobe experts. Pose questions, share insights, and learn from the experiences of others in the field.
- Shape the Future of Target: Contribute to the evolution of Adobe Target by voting on or submitting your own ideas for future releases and features. Your feedback directly influences the platform’s development roadmap.
To begin exploring and participating in this valuable resource, visit the Target Community Forum.
Enhance Your Skills with the Target Basics Webinar Series
For users seeking structured learning opportunities, the Target Basics Webinar Series, presented by the Adobe Community Customer Success team, offers an excellent starting point. This webinar series is specifically designed to equip you with foundational knowledge and practical skills to effectively utilize Adobe Target.
By participating in these webinars, you can:
- Learn from Customer Success Experts: Benefit from the expertise of Adobe’s Customer Success team, who provide guidance and best practices for using Target.
- Access Past and Future Sessions: Watch recordings of previous webinar sessions at your convenience to catch up on topics you may have missed. Stay informed about upcoming sessions and registration details to continue your learning journey.
Click here to access past sessions and registration information for upcoming Target Basics Webinars.
Leverage Adobe Customer Care Office Hours for Direct Assistance
Adobe Customer Care understands the importance of providing timely and effective support. The “Office Hours” initiative, led by the Adobe Customer Care team, is designed to proactively assist users, offering sessions focused on both informative content and practical troubleshooting. These sessions are invaluable for gaining insights and resolving challenges you might encounter while using Adobe Experience Cloud solutions, including Target.
Participating in Customer Care Office Hours allows you to:
- Troubleshoot Challenges in Real-Time: Get help with specific issues you are facing, with direct guidance from Adobe Customer Care experts.
- Learn Tips and Tricks: Discover valuable tips and best practices to maximize your success with Adobe Target and other Adobe Experience Cloud solutions.
- Access a Library of Recorded Sessions: Explore a comprehensive archive of recorded sessions, covering a range of topics relevant to Adobe Target.
Recorded Target sessions currently available include:
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at.js Tips and Overview (Recorded June 26, 2019 – 59:12 runtime)
- Key Learnings: Understand the advantages of using at.js, configure at.js settings, learn effective flicker handling techniques, master debugging at.js implementations, identify known issues, and explore frequently asked questions.
- Further Reading: How at.js works provides deeper technical insights.
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Target Premium Workspaces (Recorded September 4, 2018 – 27:49 runtime)
- Key Learnings: Learn to create workspaces (product profiles), establish properties, add users to workspaces, and update your Target implementation to align with workspace configurations.
- Further Reading: Enterprise user permissions offers detailed information on user management within workspaces.
-
Visual Experience Composer (VEC) (Recorded December 2017 – 50:23 runtime)
- Key Learnings: Gain a thorough understanding of how the VEC functions, learn to avoid common pitfalls when using the VEC, and discover effective workarounds to optimize your experience composition process.
- Further Reading: Experiences in the Target documentation provides comprehensive details about using the VEC to create personalized experiences.
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Adobe Target: Analytics/Target Integration (A4T) (Recorded January 2018 – 40:33 runtime)
- Key Learnings: Master the setup and validation process for A4T integration, understand the mechanics of the integration, identify optimal reports within Adobe Analytics for A4T, and get answers to frequently asked questions regarding A4T implementation.
- Further Reading: Adobe Analytics as the Reporting Source for Adobe Target (A4T) provides in-depth guidance on leveraging Analytics for Target reporting.
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at.js: Advantages and Implementation Best Practices (Recorded April 2018 – 26:43 runtime)
- Key Learnings: Understand the inner workings of the at.js library, learn about the advantages of at.js over the older mbox.js, discover how at.js effectively manages flicker, master error handling within at.js, learn debugging methodologies, and stay informed about known issues and the future roadmap for at.js.
Note: Keep in mind the recording dates of these sessions. While the core principles remain relevant, some features and functionalities may have been updated since these recordings.
Explore these valuable recorded sessions and register for upcoming Office Hours on the Adobe Customer Care Office Hours page. Beyond Target-specific sessions, you will also find resources for other Adobe solutions, expanding your knowledge across the Experience Cloud ecosystem.
Contact Adobe Customer Care Directly for Immediate Support
When you encounter technical issues or require immediate assistance, reaching out to Adobe Customer Care directly is a streamlined process. Preparedness is key to expediting resolution, so having the necessary information readily available will ensure a smoother support experience.
Essential Information for Contacting Customer Care
To ensure the quickest and most efficient handling of your support request, please have the following information prepared when you contact Customer Care:
| Information | Details |
|---|---|
| Summary | Provide a concise summary of the issue you are experiencing. |
| Account Information | Company Name Admin Number Campaign Name Type of Campaign * Report Suite/Report Suite ID (if the issue relates to Target integration with Adobe Analytics) |
| Steps to Reproduce | Detail the exact steps to replicate the issue. Include specific URLs and clearly describe the expected outcome versus the actual result. Provide enough detail for someone unfamiliar with your Target setup to follow and reproduce the problem independently. |
| Priority | Indicate the priority level of your issue, ranging from P1 (most critical) to P4 (least critical). |
| Business Impact | Clearly describe the impact of the issue on your business. For example, is it causing revenue loss, rendering the product unusable, or is there a temporary workaround in place? |
| Expectations | Clearly state your desired outcome or what you expect to happen to resolve the issue. |
For content delivery related issues, you can also consult the Troubleshoot content delivery guide for self-service troubleshooting steps and potential solutions.
In Case of a Suspected Outage
If you suspect a system-wide outage affecting Adobe Target, your first step should be to check the Experience Cloud System Status page. This page provides real-time updates on outages, incidents, and scheduled maintenance across all Experience Cloud solutions, including Target. It is the quickest way to verify if there is a known issue and to get the latest updates from Adobe’s Tech Ops team.
If you require further assistance beyond the system status page, ensure you have the following details in addition to the basic information mentioned above when contacting Customer Care:
- Outage Start Time: Note the precise time when you first observed the outage.
- Detailed Explanation: Describe what is occurring – what are you seeing or not seeing that indicates an outage?
- Scope of Impact: Define the scope of the outage – is it affecting specific activities, segments of users, or the entire Target platform for you?
- Expected Resolution: What is your expectation in terms of resolution? Are you looking for an estimated time to resolution (ETA), clarification on the severity, or other specific information?
By providing this information, you will enable Customer Care to address your issue with maximum efficiency.
Further Contact and Legal Information
For broader inquiries beyond immediate technical support, Adobe provides various channels for contact and access to legal information concerning your Adobe Target usage.
Help & Technical Support Resources
The Adobe Experience Cloud Customer Care team is dedicated to supporting you through multiple avenues.
To receive proactive updates about upcoming product enhancements and releases, subscribe to the Adobe Priority Product Update: Adobe Priority Product Update
Service, Capability, & Billing Inquiries
The specific features and functionalities available to you within Adobe Target may vary based on your solution configuration and contract. For detailed information regarding your service level, pricing, contract terms, and conditions, please refer to your contract documentation. To modify your service level or address any billing-related questions, please contact your dedicated Account Manager.
Share Your Feedback
Adobe values your input and encourages you to share suggestions and feedback to help improve Adobe Target. Enhancement ideas and feature requests can be submitted through the Adobe Target Experience League Community. Navigate to the “Ideas” tab to contribute your thoughts and suggestions.
Legal Information
- © 2023 Adobe Systems Incorporated. All Rights Reserved.
- Published by Adobe Systems Incorporated.
Adobe and the Adobe logo are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and other countries. Trademark symbols (®, ™, etc.) indicate Adobe trademarks.
All third-party trademarks are the property of their respective owners. Updated Third Party Code Information is available at: https://www.adobe.com/go/thirdparty.
By utilizing these comprehensive resources and understanding how to effectively engage with Adobe Customer Care, you can maximize your success with Adobe Target and deliver exceptional customer experiences.
