TruGreen is recognized as America’s number one lawn care company based on U.S. market share, according to the 2021 MMR Brand Health Tracker. They offer a comprehensive suite of services designed to cater to residential customers seeking professional lawn and outdoor care. TruGreen’s services range from basic lawn maintenance to specialized pest and shrub care, ensuring a tailored approach to meet diverse lawn needs.
TruGreen provides a variety of services including standard lawn care, TruDefense Mosquito Control, TruBarrier Perimeter Pest Control, Flea and Tick Control, and Outdoor Nuisance Pest Control. For those looking to enhance their landscape beyond just grass, TruGreen also offers TruShrub Tree & Shrub services. These services are typically offered as part of an annual plan, with options for both PrePay and EasyPay payment methods.
One of the key promises of TruGreen is customer satisfaction, backed by a guarantee based on matching qualified competitor quotes. This guarantee considers factors such as service address, number of applications, application price, specific services, and treatment areas. It’s important to note that the quote being matched must be recent, specifically no older than 120 days, and not related to one-day sales or seasonal promotions. TruGreen also reserves the right to verify the competing quote, and this guarantee is typically for the first year of service.
For new customers, TruGreen often introduces special pricing, such as 50% off the first application for lawn, tree & shrub, and/or mosquito services. These offers usually require the purchase of an annual plan and are valid at participating TruGreen locations, with service availability varying by region. These discounts cannot be combined with other offers.
TruGreen emphasizes customer reassurance through their service guarantee. They commit to visiting properties between scheduled visits as needed to ensure customer satisfaction, particularly for full program customers, excluding TruBasic and partial programs. A Healthy Lawn Analysis, a key component of their service, is performed during the first visit, but it typically requires the purchase of a full lawn plan.
For pest control, TruGreen’s perimeter pest control service starts at a base price for residential properties up to 20,000 sq. ft., with estimates available for larger areas. It’s important to understand the scope of this service; it does not include removal of webs higher than 10 ft. and does not protect against termites, wood-destroying organisms, bedbugs, bees, fleas, German cockroaches, hornets, pharaoh ants, rodents, or ticks. Like other offers, it is valid at participating locations and cannot be combined with other discounts.
TruGreen also promotes accessible lawn care with plans starting “as little as a dollar a day” for lawns up to 999 sq ft. This pricing is generally for new residential EasyPay or PrePay customers and is also subject to geographic availability and participation.
In summary, TruGreen presents itself as a comprehensive lawn care solution for homeowners, offering a range of services from basic lawn maintenance to pest and shrub care, underpinned by service guarantees and promotional offers. Potential customers should review the specific terms and conditions, service availability in their area, and any restrictions associated with special offers to fully understand the services provided.
