Navigating return policies can be confusing, especially when it comes to larger items like Wagon Cars. At Baby Trend, we aim to make your return experience as smooth as possible. This policy outlines everything you need to know about returning your wagon car purchased directly from BabyTrend.com. Please read carefully to understand the terms and conditions for returns and exchanges.
Clearance Wagon Cars Return Policy
Wagon cars purchased from our Clearance section are subject to a slightly different return window. For clearance wagon car items, returns are accepted within 7 days of the original purchase date. It’s important to note that only items specifically listed within our Closeouts category on BabyTrend.com are considered clearance items and fall under this policy.
To initiate a return for a clearance wagon car, you must first obtain a Returns Authorization number (RA#). No returns will be accepted without a valid RA#. To request an RA#, please contact us at [email protected], providing your name, order number, and the date of your purchase.
All returned clearance wagon cars must be in new, unused condition and returned in their original packaging. Customers are responsible for all return shipping costs. We strongly recommend using a trackable and insured shipping service for your return. A 25% restocking fee will be applied to all clearance wagon car returns, deducted from your final refund. Refunds will be issued for the merchandise value and applicable tax, minus the restocking fee, upon receipt and inspection of the returned wagon car. Please note that original shipping charges, if any, are non-refundable.
By placing an order for a clearance wagon car on BabyTrend.com, you acknowledge and agree to the terms of this clearance item return policy.
Regular Priced Wagon Cars Return Policy
For regularly priced wagon cars purchased on BabyTrend.com, we offer a more extended return period. Returns are accepted within 30 days of the original purchase date. Similar to clearance items, we do not accept returns of wagon cars purchased through any third-party retailers or partners. This policy applies only to purchases made directly from our website.
Just like with clearance items, a Returns Authorization number (RA#) is mandatory for all regular priced wagon car returns. Returns sent without an RA# will not be processed. Request your RA# by emailing [email protected] with your name, order number, and purchase date.
Returned wagon cars must be in new, unused condition and include all original packaging. The customer is responsible for return shipping fees. Using a trackable and insured shipping method is highly recommended to ensure your return arrives safely. A 25% restocking fee will be deducted from the refund amount for all returned regular priced wagon cars. Upon receiving and verifying the condition of the returned wagon car, we will issue a refund for the merchandise value and tax, less the restocking fee. Original shipping charges are not refundable.
By ordering a regular priced wagon car from BabyTrend.com, you agree to adhere to the terms outlined in this return policy.
Wagon Car Exchanges
If you wish to exchange your wagon car, we accommodate exchanges within 30 days of purchase from BabyTrend.com, but only for items of equal or lesser value. Exchanges are subject to the same conditions as returns regarding the purchase source; they must be from BabyTrend.com directly, not third-party retailers.
A Returns Authorization number (RA#) is required for all wagon car exchanges. Exchanges sent back without an RA# will not be accepted. Obtain your RA# by contacting [email protected] and providing the necessary order details.
The wagon car being exchanged must be returned in new, unused condition and in its original packaging. The purchaser is responsible for covering the return shipping costs. We advise using a shipping service that provides tracking and insurance for your exchange. Please be aware that a replacement wagon car will not be shipped until the original item has been received and confirmed to be in acceptable condition.
By placing an order for a wagon car on BabyTrend.com and proceeding with an exchange, you signify your agreement to this exchange policy.
