Renting a car from Enterprise is straightforward when you know what to expect. At CARS.EDU.VN, we guide you through the necessary documentation and processes so your experience is seamless. Knowing the rental requirements and options simplifies the process, allowing you to quickly get on the road with the right vehicle and insurance coverage.
1. Understanding Enterprise Rent-A-Car Requirements
Renting a vehicle from Enterprise involves meeting specific criteria to ensure a smooth process. Enterprise, like other rental agencies, requires renters to be of a certain age, possess a valid driver’s license, and have a form of payment to cover the rental fees and potential incidentals. Let’s dive into these essential prerequisites.
1.1 Age Requirements for Renting From Enterprise
Enterprise generally requires renters to be at least 21 years old. However, this age can vary by location, with some branches allowing renters aged 18-20 to rent certain vehicle classes for an additional fee. According to Enterprise’s official policy, renters aged 21-24 might face restrictions on the types of vehicles they can rent, often excluding specialty or luxury models.
| Age Group | Rental Eligibility | Vehicle Restrictions | Additional Fees |
|---|---|---|---|
| 18-20 | Limited Availability | Specific Vehicle Classes Only | Daily Surcharge |
| 21-24 | Generally Allowed | Restrictions on Luxury/Specialty Vehicles | Possible Additional Fees |
| 25+ | Fully Eligible | None | Standard Rates |
Source: Enterprise Rent-A-Car Official Website
It’s always wise to check the specific location’s policy or contact Enterprise directly to confirm any age-related restrictions or fees.
1.2 Driver’s License Requirements
A valid driver’s license is a fundamental requirement when renting a car from Enterprise. The license must be current and not expired. Enterprise typically accepts licenses from the renter’s state or country of residence. If you’re renting in a country different from where your license was issued, you might also need an International Driving Permit (IDP).
Source: AAA (American Automobile Association)
1.3 Payment Methods Accepted by Enterprise
Enterprise accepts several forms of payment, including major credit cards like Visa, Mastercard, American Express, and Discover. Some locations may accept debit cards, but they often come with additional requirements, such as a credit check or proof of a round-trip travel ticket. Cash is generally not accepted for rentals but may be used for payment upon returning the vehicle, depending on the location’s policy.
| Payment Method | Accepted? | Additional Requirements |
|---|---|---|
| Credit Card | Yes | Must match renter’s name |
| Debit Card | Varies by Location | Credit Check, Proof of Travel |
| Cash | Limited Acceptance | Usually only upon return |
Source: Enterprise Payment Policy
Always verify the accepted payment methods with the specific Enterprise branch to avoid any surprises at the rental counter.
2. Step-by-Step Guide to Renting a Car From Enterprise
Renting a car from Enterprise involves a few straightforward steps, from booking your reservation to picking up and eventually returning the vehicle. Let’s walk through each phase to ensure you’re well-prepared.
2.1 Making a Reservation With Enterprise
The first step is to make a reservation. You can do this either online through the Enterprise website, via the Enterprise mobile app, or by calling their customer service line. When making a reservation, you’ll need to provide your desired pick-up location, rental dates, and the type of vehicle you’re interested in.
2.1.1 Online Booking Process
- Visit the Enterprise website at CARS.EDU.VN.
- Enter your pick-up location, dates, and times.
- Select your desired vehicle class.
- Review the rental terms and conditions.
- Confirm your reservation.
2.1.2 Booking Through the Mobile App
- Download the Enterprise mobile app from the App Store or Google Play.
- Create an account or log in.
- Enter your rental details.
- Choose your vehicle.
- Confirm and save your booking.
2.1.3 Calling Customer Service
- Call Enterprise’s customer service line.
- Provide your rental details to the agent.
- Ask about available vehicles and rates.
- Confirm your reservation and obtain a confirmation number.
It’s generally recommended to book in advance, especially during peak travel seasons, to secure the vehicle you want and potentially get better rates.
2.2 Picking Up Your Rental Car
On the day of your rental, head to the Enterprise location with your driver’s license, a valid form of payment, and your reservation confirmation.
2.2.1 Required Documents at Pick-Up
- Valid Driver’s License: Ensure it’s not expired.
- Form of Payment: Credit or debit card matching the renter’s name.
- Reservation Confirmation: Either printed or digital.
2.2.2 Inspection of the Vehicle
Before driving off, thoroughly inspect the vehicle for any existing damage. Document any scratches, dents, or other issues on the rental agreement to avoid being charged for them later. It’s also a good idea to take photos or videos of the vehicle’s condition as further proof.
According to a study by Auto Rental News, nearly 40% of renters reported being unfairly charged for pre-existing damage.
2.3 Returning the Rental Car
When it’s time to return the vehicle, bring it back to the designated Enterprise location during business hours.
2.3.1 Procedures for Returning the Vehicle
- Return the vehicle to the agreed-upon location.
- Ensure the fuel level is at the same level as when you picked it up, or you may incur refueling charges.
- Remove all personal belongings.
- Have an Enterprise representative inspect the vehicle for any new damage.
- Obtain a final receipt.
2.3.2 Potential Extra Charges
Be aware of potential extra charges, such as:
- Late Return Fees: Returning the vehicle after the agreed-upon time.
- Refueling Charges: Returning the vehicle with less fuel than when you picked it up.
- Damage Fees: For any new damage not documented at pick-up.
- Cleaning Fees: For returning the vehicle in excessively dirty condition.
Avoiding these charges involves careful planning and attention to detail throughout the rental period.
3. Understanding Enterprise Rental Policies
Enterprise has specific policies that renters should be aware of to ensure a smooth rental experience. These policies cover everything from insurance options to additional driver requirements.
3.1 Enterprise Insurance Options
Enterprise offers several insurance options to protect renters in case of accidents or damage to the vehicle. These typically include:
- Loss Damage Waiver (LDW): Covers damage to the rental vehicle.
- Liability Insurance: Covers damages or injuries you may cause to others.
- Personal Accident Insurance (PAI): Covers medical expenses for you and your passengers.
- Supplemental Liability Protection (SLP): Provides additional liability coverage.
According to a report by the Insurance Information Institute, having adequate insurance coverage can save renters thousands of dollars in the event of an accident.
| Insurance Option | Coverage | Benefits |
|---|---|---|
| Loss Damage Waiver (LDW) | Damage to Rental Vehicle | Reduces financial responsibility |
| Liability Insurance | Damages/Injuries to Others | Protects against lawsuits |
| Personal Accident Insurance (PAI) | Medical Expenses | Covers renter and passengers |
| Supplemental Liability Protection (SLP) | Additional Liability Coverage | Enhanced protection |
It’s essential to review your existing auto insurance policy and credit card benefits to see if you’re already covered before opting for additional insurance from Enterprise.
3.2 Additional Driver Policy
Enterprise has specific rules regarding additional drivers. Typically, only the person named on the rental agreement is authorized to drive the vehicle. Adding an additional driver usually requires them to meet the same age and license requirements as the primary renter. There may also be an additional daily fee for each additional driver.
According to Enterprise’s policy, spouses are often included as additional drivers at no extra charge in many states.
3.3 Enterprise Cancellation Policy
Enterprise generally has a flexible cancellation policy. Reservations can often be canceled without penalty up to a certain time before the scheduled pick-up. However, prepaid reservations may have different cancellation terms, so it’s crucial to review the specific conditions when booking.
Enterprise offers a variety of vehicle options to suit different needs, from compact cars for city driving to SUVs for family trips. They also provide specialty vehicles like vans and trucks for specific purposes.
4. Types of Vehicles Available at Enterprise
Enterprise offers a diverse fleet of vehicles to meet various needs and preferences. Whether you’re looking for a compact car for city driving, a spacious SUV for a family trip, or a robust truck for heavy-duty tasks, Enterprise has options to suit every requirement.
4.1 Car Classes
Enterprise categorizes its cars into several classes, each designed to provide a specific level of comfort, space, and fuel efficiency.
4.1.1 Economy Cars
Economy cars are the smallest and most fuel-efficient vehicles in Enterprise’s fleet. These cars are perfect for solo travelers or couples looking to save on gas while navigating urban environments. Examples include the Ford Fiesta and Nissan Versa.
Fuel Efficiency (MPG): 30-40 city / 40-50 highway
4.1.2 Compact Cars
Compact cars offer a bit more space than economy cars while still maintaining good fuel efficiency. These vehicles are suitable for small families or groups of friends. Common models include the Toyota Corolla and Honda Civic.
Fuel Efficiency (MPG): 28-38 city / 36-46 highway
4.1.3 Intermediate Cars
Intermediate cars provide a balance of space, comfort, and fuel efficiency. These vehicles are ideal for longer trips and offer enough room for passengers and luggage. Examples include the Nissan Altima and Ford Fusion.
Fuel Efficiency (MPG): 25-35 city / 34-44 highway
4.1.4 Standard Cars
Standard cars offer more space and comfort than intermediate cars, making them suitable for families or groups needing extra room. Models like the Toyota Camry and Honda Accord fall into this category.
Fuel Efficiency (MPG): 22-32 city / 32-42 highway
4.1.5 Full-Size Cars
Full-size cars provide maximum space and comfort, ideal for long road trips or transporting multiple passengers. These vehicles typically offer a smoother ride and more luxurious features. Examples include the Chevrolet Impala and Chrysler 300.
Fuel Efficiency (MPG): 19-29 city / 28-38 highway
4.2 SUV Classes
Enterprise offers a range of SUVs to accommodate different passenger and cargo needs. From compact SUVs for urban adventures to full-size SUVs for family excursions, there’s an SUV to match every lifestyle.
4.2.1 Compact SUVs
Compact SUVs blend the versatility of an SUV with the fuel efficiency of a smaller car. These vehicles are great for navigating city streets and light off-road adventures. Common models include the Honda HR-V and Mazda CX-5.
Fuel Efficiency (MPG): 25-35 city / 30-40 highway
4.2.2 Intermediate SUVs
Intermediate SUVs offer more space and comfort than compact SUVs, making them suitable for small families or groups needing extra cargo room. Examples include the Ford Escape and Toyota RAV4.
Fuel Efficiency (MPG): 22-32 city / 28-38 highway
4.2.3 Standard SUVs
Standard SUVs provide even more space and comfort, ideal for larger families or groups needing ample room for passengers and luggage. Models like the Jeep Grand Cherokee and Ford Explorer fall into this category.
Fuel Efficiency (MPG): 19-29 city / 26-36 highway
4.2.4 Full-Size SUVs
Full-size SUVs offer maximum space, comfort, and towing capacity, making them perfect for long road trips or transporting large groups. These vehicles typically come with premium features and amenities. Examples include the Chevrolet Tahoe and Ford Expedition.
Fuel Efficiency (MPG): 16-26 city / 22-32 highway
4.3 Truck Classes
Enterprise offers a selection of trucks for those needing to haul cargo or tackle tough jobs. From light-duty pickups to heavy-duty work trucks, there’s a truck to suit every task.
4.3.1 Light-Duty Trucks
Light-duty trucks are versatile vehicles suitable for both personal and professional use. These trucks offer a good balance of fuel efficiency and towing capacity. Common models include the Ford F-150 and Chevrolet Silverado 1500.
Towing Capacity (lbs): 5,000-8,000
4.3.2 Heavy-Duty Trucks
Heavy-duty trucks are designed for demanding jobs requiring maximum towing and payload capacity. These trucks are ideal for construction, landscaping, and other heavy-duty applications. Examples include the Ford F-250 and Ram 2500.
Towing Capacity (lbs): 10,000+
4.4 Van Classes
Enterprise provides a range of vans to accommodate large groups or transport cargo. From passenger vans for family trips to cargo vans for moving goods, there’s a van to suit every need.
4.4.1 Passenger Vans
Passenger vans offer comfortable seating for large groups, making them ideal for family vacations, group outings, or transporting sports teams. These vans typically seat 12-15 passengers. Examples include the Ford Transit and Chevrolet Express.
Seating Capacity: 12-15 passengers
4.4.2 Cargo Vans
Cargo vans provide ample space for transporting goods, making them suitable for businesses, contractors, or individuals moving furniture or equipment. These vans typically offer a large cargo area and easy loading access. Examples include the Ford Transit Connect and Ram ProMaster.
Cargo Space (cu ft): 120-280
4.5 Specialty Vehicles
Enterprise also offers specialty vehicles for unique needs, such as luxury cars, sports cars, and convertibles. These vehicles provide a premium driving experience and are perfect for special occasions or weekend getaways.
Examples: BMW 3 Series, Ford Mustang Convertible
5. Tips for a Smooth Enterprise Rental Experience
To ensure your rental experience with Enterprise is as smooth as possible, consider these helpful tips:
5.1 Booking in Advance
Booking your rental car in advance can save you time and money. Enterprise often offers discounts for early bookings, and you’re more likely to secure the vehicle you want, especially during peak travel seasons.
According to a study by Kayak, booking your rental car at least two weeks in advance can save you up to 25%.
5.2 Checking for Discounts
Take advantage of any discounts you may be eligible for, such as AAA membership, corporate discounts, or promotional codes. These discounts can significantly reduce the cost of your rental.
5.3 Reading the Fine Print
Before signing the rental agreement, carefully read the terms and conditions. Pay attention to details such as mileage restrictions, insurance coverage, and potential extra charges. Understanding these terms can help you avoid surprises later on.
5.4 Inspecting the Vehicle Thoroughly
Before driving off, thoroughly inspect the vehicle for any existing damage. Document any scratches, dents, or other issues on the rental agreement to avoid being charged for them upon return.
5.5 Keeping the Car Clean
Return the vehicle in reasonably clean condition to avoid cleaning fees. Remove all trash and personal belongings before returning the car.
5.6 Refueling Before Returning
Refuel the vehicle to the same level as when you picked it up to avoid refueling charges. Enterprise typically charges a higher rate per gallon than local gas stations.
5.7 Returning on Time
Return the vehicle on time to avoid late return fees. Enterprise may charge an hourly or daily rate for late returns.
By following these tips, you can ensure a hassle-free rental experience with Enterprise and enjoy your journey with peace of mind.
6. Benefits of Renting With Enterprise
Renting a car with Enterprise offers numerous advantages, including convenience, flexibility, and a wide selection of vehicles. Whether you’re traveling for business or pleasure, Enterprise provides reliable transportation solutions to meet your needs.
6.1 Wide Selection of Vehicles
Enterprise boasts a diverse fleet of vehicles, ranging from economy cars to luxury SUVs. This extensive selection ensures that you can find the perfect vehicle to suit your preferences and requirements. Whether you need a fuel-efficient car for city driving or a spacious SUV for a family vacation, Enterprise has you covered.
6.2 Convenient Locations
With thousands of locations worldwide, Enterprise makes it easy to rent a car wherever you are. Whether you’re arriving at an airport or need a vehicle in your local neighborhood, Enterprise has a convenient pick-up location nearby.
6.3 Competitive Pricing
Enterprise offers competitive pricing on its rental vehicles, making it an affordable option for travelers. By comparing prices and taking advantage of discounts, you can find a great deal on your rental car.
6.4 Excellent Customer Service
Enterprise is known for its commitment to providing excellent customer service. From the moment you make your reservation to the time you return your vehicle, Enterprise staff are dedicated to ensuring your satisfaction.
6.5 Flexible Rental Options
Enterprise offers flexible rental options to accommodate different travel plans. Whether you need a car for a day, a week, or a month, Enterprise can tailor a rental package to meet your needs.
6.6 Additional Services
In addition to car rentals, Enterprise offers a range of additional services to enhance your travel experience. These services include:
- GPS Navigation: Helps you find your way to your destination.
- Child Safety Seats: Ensures the safety of your children while traveling.
- Roadside Assistance: Provides assistance in case of breakdowns or emergencies.
By taking advantage of these additional services, you can customize your rental experience to suit your specific needs.
7. Common Issues and How to Resolve Them
While renting a car from Enterprise is generally a smooth process, occasional issues may arise. Knowing how to handle these situations can save you time and frustration.
7.1 Vehicle Not Available
If your reserved vehicle is not available when you arrive, Enterprise will typically offer a comparable vehicle at the same price. If a comparable vehicle is not available, they may upgrade you to a larger vehicle at no extra cost. If you’re not satisfied with the alternative options, you can request a refund or reschedule your rental.
7.2 Damage Disputes
If you’re charged for damage that you believe was pre-existing, gather evidence to support your claim. This may include photos or videos taken at the time of pick-up, as well as any documentation from the rental agreement. Contact Enterprise’s customer service and provide them with your evidence. If necessary, you can also file a dispute with your credit card company.
7.3 Overcharges
Review your final receipt carefully to ensure that all charges are accurate. If you notice any overcharges, contact Enterprise’s customer service immediately. Provide them with your rental agreement and any supporting documentation. They should be able to resolve the issue and issue a refund if necessary.
7.4 Breakdown or Mechanical Issues
If your rental car breaks down or experiences mechanical issues, contact Enterprise’s roadside assistance. They will arrange for a tow truck or provide other assistance to get you back on the road. If the vehicle cannot be repaired quickly, they will provide you with a replacement vehicle.
7.5 Lost or Stolen Vehicle
If your rental car is lost or stolen, report it to the police immediately. Obtain a police report and contact Enterprise’s customer service. Provide them with the police report and any other relevant information. You may be responsible for certain costs, depending on your insurance coverage.
By knowing how to address these common issues, you can minimize any disruptions to your rental experience and ensure a smooth journey.
8. Comparing Enterprise With Other Rental Companies
When it comes to renting a car, Enterprise is just one of many options available. Comparing Enterprise with other rental companies can help you make an informed decision based on your specific needs and preferences.
8.1 Enterprise vs. Hertz
Hertz is one of the largest and most well-known rental car companies in the world. Compared to Enterprise, Hertz often has a wider selection of luxury and specialty vehicles. However, Enterprise may offer more competitive pricing and a more extensive network of local branches.
According to a survey by J.D. Power, Enterprise consistently ranks higher in customer satisfaction compared to Hertz.
8.2 Enterprise vs. Avis
Avis is another major player in the rental car industry. Avis tends to focus on business travelers and offers a range of premium services. Enterprise, on the other hand, caters to a broader customer base and offers a more budget-friendly experience.
8.3 Enterprise vs. Budget
Budget is known for its low prices and no-frills approach. While Budget may offer the cheapest rates, Enterprise typically provides a more modern fleet and better customer service.
8.4 Enterprise vs. National
National is owned by the same parent company as Enterprise (Enterprise Holdings). National tends to cater to frequent renters and offers a loyalty program with various benefits. Enterprise, on the other hand, is more focused on everyday renters and offers a wider range of vehicle options.
8.5 Factors to Consider When Choosing
When comparing rental car companies, consider the following factors:
- Price: Compare rates from different companies for the same vehicle class and rental period.
- Vehicle Selection: Check the availability of the vehicle you want.
- Location: Choose a company with convenient pick-up and drop-off locations.
- Customer Service: Read reviews and ratings to assess the company’s customer service reputation.
- Insurance Options: Review the available insurance coverage and compare prices.
- Discounts: Inquire about any discounts you may be eligible for.
By carefully considering these factors, you can choose the rental car company that best meets your needs and budget.
9. Saving Money on Your Enterprise Rental
Renting a car can be a significant expense, but there are several strategies you can use to save money on your Enterprise rental.
9.1 Booking in Advance
Booking your rental car in advance can often result in lower rates. Enterprise typically offers discounts for early bookings, especially during peak travel seasons.
9.2 Comparing Prices
Use online comparison tools to compare prices from different rental car companies. This can help you find the best deal for your desired vehicle class and rental period.
9.3 Using Discount Codes
Search for discount codes online or check with organizations you’re affiliated with, such as AAA or your employer. These codes can provide significant savings on your rental.
9.4 Avoiding Airport Rentals
Renting a car at the airport can be more expensive due to airport fees and surcharges. Consider renting from a local branch instead.
9.5 Refueling Before Returning
Refuel the vehicle to the same level as when you picked it up to avoid refueling charges. Enterprise typically charges a higher rate per gallon than local gas stations.
9.6 Declining Optional Extras
Carefully consider whether you need optional extras such as GPS navigation or additional insurance coverage. If you already have these services through your own insurance or smartphone, you can save money by declining them.
9.7 Choosing a Smaller Vehicle
Opting for a smaller vehicle can save you money on both the rental rate and fuel costs. Consider whether you really need a large SUV or if a compact car will suffice.
By following these tips, you can significantly reduce the cost of your Enterprise rental and enjoy your trip without breaking the bank.
10. Enterprise CarShare and Alternative Options
In addition to traditional car rentals, Enterprise offers a CarShare program and other alternative transportation options to meet different needs and preferences.
10.1 Enterprise CarShare
Enterprise CarShare is a membership-based program that provides access to a variety of vehicles for short-term rentals. CarShare is ideal for individuals who only need a car occasionally or for businesses looking to reduce their fleet costs.
10.1.1 How CarShare Works
- Become a Member: Apply for membership online and pay a one-time application fee and annual membership fee.
- Reserve a Vehicle: Reserve a vehicle online or through the mobile app for the desired time period.
- Access the Vehicle: Use your membership card to unlock the vehicle at the designated CarShare location.
- Drive and Return: Drive the vehicle and return it to the same CarShare location at the end of your reservation.
10.1.2 Benefits of CarShare
- Cost Savings: CarShare can be more cost-effective than owning a car for individuals who only drive occasionally.
- Convenience: CarShare provides access to a variety of vehicles without the hassle of maintenance and insurance.
- Flexibility: CarShare allows you to rent a car for as little as an hour or as long as several days.
10.2 Alternative Transportation Options
In addition to CarShare, Enterprise also partners with other transportation providers to offer a range of alternative options, such as:
- Ride-Sharing Services: Enterprise may offer discounts or partnerships with ride-sharing services like Uber and Lyft.
- Public Transportation: Enterprise may provide information on local public transportation options, such as buses and trains.
- Bike Sharing: Enterprise may partner with bike-sharing programs to offer a sustainable transportation option.
By exploring these alternative transportation options, you can find the best way to get around based on your specific needs and budget.
Renting a car from Enterprise is a convenient and reliable way to get around, whether you’re traveling for business or pleasure. By understanding the rental requirements, following the step-by-step guide, and taking advantage of money-saving tips, you can ensure a smooth and enjoyable rental experience. And for more insights into car maintenance, repair services, and detailed vehicle reviews, don’t hesitate to visit CARS.EDU.VN.
For additional information, feel free to contact us at 456 Auto Drive, Anytown, CA 90210, United States, Whatsapp: +1 555-123-4567, or visit our website at cars.edu.vn.
FAQ: Renting a Car from Enterprise
Here are some frequently asked questions about renting a car from Enterprise:
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What is the minimum age to rent a car from Enterprise?
- Generally, the minimum age is 21, but it can vary by location. Renters aged 21-24 may face restrictions and additional fees.
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What documents do I need to rent a car from Enterprise?
- You’ll need a valid driver’s license, a form of payment (credit or debit card), and your reservation confirmation.
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What payment methods does Enterprise accept?
- Enterprise accepts major credit cards like Visa, Mastercard, American Express, and Discover. Debit cards are accepted at some locations with additional requirements.
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What insurance options does Enterprise offer?
- Enterprise offers Loss Damage Waiver (LDW), liability insurance, Personal Accident Insurance (PAI), and Supplemental Liability Protection (SLP).
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Can I add an additional driver to my rental agreement?
- Yes, but the additional driver must meet the same age and license requirements as the primary renter, and there may be an additional daily fee.
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What is Enterprise’s cancellation policy?
- Enterprise generally allows cancellations without penalty up to a certain time before the scheduled pick-up. Prepaid reservations may have different terms.
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What happens if I return the car late?
- You may incur late return fees, which can be an hourly or daily rate.
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What should I do if the rental car breaks down?
- Contact Enterprise’s roadside assistance, and they will arrange for a tow truck or provide other assistance.
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How can I save money on my Enterprise rental?
- Book in advance, compare prices, use discount codes, avoid airport rentals, refuel before returning, and decline optional extras.
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Does Enterprise offer a CarShare program?
- Yes, Enterprise CarShare is a membership-based program that provides access to vehicles for short-term rentals.
