For true vinyl enthusiasts, the condition of a record matters. We get it. That’s why at cars.edu.vn, while we’re passionate about getting music into your hands, we’ve crafted a clear policy regarding returns and exchanges, especially for vinyl records. Let’s dive into what you need to know when ordering your next prized piece of wax.
Our policy is straightforward: we operate on an Exchange Only Return Policy. This means if something isn’t quite right, we’ll work with you to exchange it. However, there are a few exceptions. We cannot accept cancellations or exchanges on items like charity benefit products, face masks, final run/sale items, freebies, promotional goods, or anything damaged after shipping or opening. Unfortunately, this also extends to opened make-up, perishable items, and anything that’s been washed, worn, or unsealed – including opened vinyl and CDs. We need to be firm on these to maintain hygiene and product integrity.
Now, let’s talk pre-orders. Securing that limited edition vinyl early is exciting! But remember, pre-ordering doesn’t guarantee you’ll be the first to spin it. The “SHIPS ON OR AROUND” date you see is an estimate, and sometimes, unforeseen delays happen – they’re beyond our control. Also, if you add other items to your cart with a pre-order, everything waits until the pre-order is ready to ship. Patience is key for those coveted pre-releases!
Items marked “Final Run” are exactly that – the last chance to grab them. Because of their limited nature and often discounted price, these items are not eligible for exchanges.
Here’s the crucial part for vinyl aficionados: Vinyl & Posters. We take pride in sending out vinyl records and posters in pristine condition. They are carefully packed. However, and this is important for those who really care about vinyl – we DO NOT issue refunds or replacements for minor cosmetic damage. Think about those small corner dings, slight bends, or minor split inserts. We know these can be a bit disappointing, but unfortunately, they are sometimes unavoidable during shipping, even with our meticulous packing in custom boxes and tubes. Transit can be tough.
We understand that for some collectors, mint condition is paramount. However, our policy reflects the realities of shipping delicate items. We focus on ensuring the vinyl itself, the music, arrives ready to play and enjoy. Minor cosmetic imperfections that don’t affect playability are, unfortunately, a risk inherent in purchasing vinyl online.
For US Orders, processing takes 1-2 business days, plus shipping time. We aim to get your orders out swiftly.
International Orders are shipped worldwide! Processing is also 1-2 days, plus transit. Please be aware that international shipping can be less predictable, and customs offices often cause delays. Also, remember that ALL international customers are responsible for any duties, taxes, and laws of their country. cars.edu.vn isn’t liable for items lost, stolen, or damaged during international transit.
Finally, USPS Media Mail is offered as a budget option for US vinyl lovers. It’s a classic, slower service for media. However, we must strongly advise against it for vinyl. It carries a higher risk of delays and damage. cars.edu.vn is not responsible for items lost, stolen, or damaged when using USPS Media Mail. For valuable vinyl, choosing a more robust shipping method is always recommended.
For more detailed information, please explore our knowledge base or our comprehensive terms of service. We appreciate your understanding and passion for vinyl!
