At Costco, ensuring a smooth and satisfactory online shopping experience is a cornerstone of our customer care commitment. We understand that prompt and secure delivery is a crucial part of this experience. That’s why Costco.com provides a variety of delivery choices, designed to accommodate your specific needs and preferences. Shipping is included on most items, and our comprehensive delivery policies are crafted to make your online purchases as convenient as possible.
Costco.com is dedicated to providing exceptional customer care, and our diverse delivery options are a testament to this dedication. We recognize that receiving your order in perfect condition and within a timely manner is paramount. To meet these expectations, we offer several distinct delivery methods, each with its own set of features and benefits. Our aim is to provide shipping solutions and delivery terms that genuinely cater to your unique requirements.
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Standard Delivery: For the majority of items purchased on Costco.com, we utilize Standard Delivery. This reliable method relies on trusted carriers such as UPS, FedEx, or USPS to get your purchases to you. This service ensures dependable delivery for most products. Should you require expedited shipping, an additional Shipping and Handling fee will be calculated and presented during the checkout process.
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Standard Delivery w/ No Pre-Scheduled Appointment: For larger items shipped via freight carriers, we offer a Standard Delivery without a pre-scheduled appointment. This option mirrors the convenience of standard “UPS-like” delivery for smaller packages. Your item will be carefully delivered and left in a secure location near your front door. Notably, this method does not necessitate a scheduled delivery time or a signature upon arrival, offering added flexibility for your busy schedule.
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Curbside Delivery: When you opt for Curbside Delivery, your item, transported by a freight carrier, will be delivered directly to your driveway. This service provides the advantage of scheduling a specific delivery appointment time that suits you. Furthermore, a signature is required upon delivery, ensuring secure receipt of your purchase.
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Threshold Delivery: Threshold Delivery is designed for larger items requiring extra protection from the elements. This method ensures your purchase is delivered to the first dry area of your property, such as your garage or just inside your front door. This safeguards your items from weather conditions. Similar to Curbside Delivery, Threshold Delivery allows you to arrange a delivery appointment and requires a signature for confirmation.
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Room of Choice Delivery: For purchases like furniture or other substantial items, Room of Choice Delivery offers unparalleled convenience. The delivery carrier will not only deliver the item but also place it in any room within your home that you designate, provided there is a clear and safe pathway. This service includes the option to schedule a delivery appointment and requires a signature for delivery confirmation.
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White Glove Delivery: Representing the pinnacle of delivery service, our White Glove Delivery option provides a premium experience. At your chosen appointment time, the delivery team will arrive, unpack your item, meticulously set it up in your desired location, and conduct a thorough inspection to guarantee it meets your expectations. This comprehensive service also includes the removal of all packaging materials, leaving you with a completely hassle-free experience. For specific details regarding additional White Glove services that may accompany your purchase, please consult the product page.
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Appliances: Costco extends its customer care to appliance deliveries. For select appliances, we offer in-home delivery service, which includes basic hookup and haul away of your old appliance. However, it’s important to note that certain exceptions may apply based on the specific appliance, your location, and local regulations. We encourage you to review the product page for comprehensive details on appliance services included with your purchase, as these services can vary depending on the carrier and installer network, as well as state and local code requirements.
To determine the precise delivery options available for a specific item you are interested in, simply navigate to the Shipping and Returns section located on the product page. In most instances, the delivery method is predetermined based on the characteristics of the item itself, ensuring the most appropriate and efficient delivery process for your purchase, reflecting Costco’s commitment to customer care throughout your shopping journey.
