Navigating shareholder queries and managing your investments in National Grid can be straightforward when you know who to contact for the right assistance. National Grid utilizes specialist registrars to ensure efficient customer care for its shareholders. This article clarifies the roles of these registrars and provides you with the necessary contact details for any inquiries you may have regarding your National Grid shares.
National Grid has appointed Equiniti as their share registrar. Equiniti is your primary point of contact for a wide array of shareholder-related services. They are equipped to assist you with managing your shareholding and ensuring your details are accurately maintained. For all matters concerning your shares registered in the UK, Equiniti’s customer care services are designed to provide comprehensive support.
Equiniti: Your National Grid Share Registrar
Equiniti is the official share registrar for National Grid. They act as a crucial extension of National Grid Customer Care, specifically for shareholder administration. Reaching out to Equiniti is essential for managing various aspects of your shareholding. Here’s how Equiniti supports National Grid shareholders:
- Updating Personal Information: Need to change your name or address? Equiniti can update your records to ensure your shareholder information is current.
- Dividend Queries: If you require a replacement dividend cheque or have questions about your dividend payments, Equiniti’s customer care team can assist you.
- Share Certificate Issues: Lost or require a replacement share certificate? Equiniti can manage the process of replacing share certificates, ensuring you have the necessary documentation.
- Shareholding Verification: Want to confirm the number of shares you hold? Equiniti can provide you with an accurate overview of your current shareholding.
- Account Consolidation: If you find you have multiple shareholder accounts, Equiniti can help merge them into a single, streamlined account for easier management.
- Direct Dividend Payments: Register with Equiniti to have your dividends paid directly into your bank or building society account for convenience and faster access to your funds.
- Scrip Dividend Scheme: Interested in reinvesting your dividends? Equiniti can provide information and enrollment for the National Grid scrip dividend scheme, allowing you to receive new shares instead of cash dividends.
- Communication Preferences: Manage how you receive shareholder communications. Whether you prefer postal or electronic communications, Equiniti can update your preferences.
- Share Transfers and Dealing: For assistance with transferring shares or share dealing inquiries, Equiniti offers guidance and support.
- Shareholder Bereavement Support: In the unfortunate event of a shareholder’s death, Equiniti provides support and guidance on managing the shareholding.
Contacting Equiniti
For efficient National Grid customer care related to your shareholding, Equiniti can be reached through multiple channels:
-
Website: Visit Equiniti’s dedicated Shareview website: www.shareview.co.uk
- Registering on Shareview allows you to manage your National Grid shareholding online, view your shares, and opt for electronic communications, enhancing your overall customer care experience.
-
Postal Address:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
United Kingdom -
Shareholder Rights Issue Helpline: For specific queries related to the Rights Issue announced on 23 May 2024, you can call Equiniti’s dedicated helpline at 0371 384 2456.
Bank of New York Mellon: Managing American Depositary Shares (ADS)
For shareholders holding National Grid American Depositary Shares (ADS), customer care is managed by Bank of New York Mellon (BNY Mellon). If your shares are held as ADSs, BNY Mellon is your direct contact for all related queries.
Contacting Bank of New York Mellon
Bank of New York Mellon offers dedicated customer care for National Grid ADS holders. You can reach them through the following methods:
- Website: Visit BNY Mellon’s ADR website: www.adrbnymellon.com
- Postal Address:
BNY Mellon – ADR
PO Box 505000
Louisville, KY 40233-5000
USA - Email: For email inquiries, you can contact BNY Mellon at: [[email protected]](mailto:[email protected])
National Grid Company Secretariat: For Complex Queries
While Equiniti and BNY Mellon handle the majority of shareholder customer care, the National Grid Company Secretariat team is available for more complex issues that cannot be resolved by the registrars. This team provides an additional layer of customer care for unique or unresolved matters.
Contacting National Grid Company Secretariat
For complex inquiries that require escalation beyond the registrars, you can contact the National Grid Company Secretariat team directly. Please note that for routine shareholder matters, Equiniti or BNY Mellon should be your first points of contact.
Conclusion: Streamlined Customer Care for National Grid Shareholders
National Grid prioritizes efficient customer care for all shareholders. By understanding the distinct roles of Equiniti and Bank of New York Mellon, you can ensure your queries are directed to the appropriate channel for prompt and effective resolution. Whether you need to update your details, inquire about dividends, or manage your ADS holdings, National Grid’s customer care network is structured to provide you with the support you need. For most shareholder-related needs, Equiniti is your primary contact, ensuring a streamlined and helpful customer care experience. For ADS holders, BNY Mellon provides equivalent dedicated support. And for exceptional cases, the National Grid Company Secretariat is available to assist. This multi-layered approach to customer care ensures that National Grid shareholders receive the assistance they require efficiently and effectively.
