Navigating healthcare systems can be complex, and when it comes to NJ FamilyCare, having the right contact information is crucial. Whether you have questions about your benefits, need to apply, or require emergency assistance, knowing the correct phone number can save you time and stress. NJ FamilyCare is committed to serving the people of New Jersey with clarity and care, and they offer multiple avenues for you to get in touch and receive the support you need.
For immediate emergency services, it’s vital to remember that 911 is the number to dial. In life-threatening situations or medical emergencies, this will connect you to the fastest help available. Similarly, for emergency mental health services, 988 is the designated national hotline, providing immediate support for those in crisis.
However, for non-emergency inquiries and routine assistance related to your NJ FamilyCare benefits or application, the main NJ FamilyCare phone number is your first point of contact: 1-800-701-0710 (TTY: 711). This number is your gateway to addressing a wide range of questions and needs.
Here’s a breakdown of how you can utilize this and other NJ FamilyCare contact points:
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General Inquiries, Application Status, and Benefit Questions: Call 1-800-701-0710 (TTY: 711). This is your primary number for understanding your NJ FamilyCare benefits, checking on the status of your application, or any general questions you might have about the program.
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Updating Contact Information or Selecting a Health Plan: Use the same number, 1-800-701-0710 (TTY: 711), to ensure your information is current or to make changes to your health plan. Keeping your contact details updated is essential for receiving important communications from NJ FamilyCare.
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Requesting a Medicaid Health Benefits Identification (HBID) Card: If you need to request a replacement or new HBID card, dial 1-877-414-9251 (TTY: 711). Having your HBID card readily available is important for accessing healthcare services.
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Medical Assistance Customer Centers (MACCs): For in-person assistance, Medical Assistance Customer Centers (MACCs) are available. You can find the MACC directory HERE. These centers offer direct customer service for NJ FamilyCare members and the public.
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County Board of Social Services: To find your local County Board of Social Services, which can provide additional support and resources, click HERE.
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NJ FamilyCare Providers and Partner Organizations: If you are a provider or partner organization with inquiries, please email [email protected].
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DMAHS Recovery Matters (Trusts, Liens, Estates, or Medical Records): For questions related to DMAHS recovery matters, call 1-609-588-3016 (TTY: 711).
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Specialized Technology for Deaf and Hard of Hearing Residents: Deaf or hard of hearing NJ residents needing specialized technology to communicate with NJ FamilyCare can find resources at the Division of the Deaf and Hard of Hearing’s Equipment Distribution Program.
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Affordable Cell Phones for Low-Income Residents: Low-income NJ residents needing a cell phone to communicate with NJ FamilyCare can explore the Affordable Connectivity Program.
NJ FamilyCare is dedicated to ensuring that all New Jersey residents have access to the healthcare support they need. By providing multiple contact points and resources, they strive to make the system as accessible and user-friendly as possible. Keep the NJ FamilyCare phone number, 1-800-701-0710, handy as your main point of contact for any questions or assistance you may require. They are there to help you navigate your healthcare journey with care and efficiency.
